Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important. Of course—it’s never too late!

Call Center 62

Call Center Outbound sales Feedback Best practices 62

TLC Associates

AUGUST 28, 2019

First it’s alive, then it’s dead, and then it’s back again. Whether its outbound sales or customer retention, consumers crave personalization. As data gathering machines, companies have this information available – contact center agents just need the ability to access this data. How personal do you need to get?

Customer Experience 49

Customer Experience Outbound sales First call resolution Healthcare 49