DMG Consulting
SEPTEMBER 13, 2021
The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Give Employees the Right Tools to Do Their Jobs.
Taylor Reach Group
MARCH 8, 2019
What is a high performance contact center? So a High performance contact center is one that meets or exceeds the performance parameters or metrics expected of it. In contact center these parameters will include quantitative: grade of services, AHT, ATT, ASA etc., By Colin Taylor. measures.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
VHT
OCTOBER 18, 2018
Contact center managers face the constant challenge of serving customers efficiently while maximizing their convenience and making the experience enjoyable. These smart little applications can even engage customers in fun and unusual ways. Employee Engagement Technology. times as many engaged employees as others.
Call Center Weekly
NOVEMBER 13, 2017
In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. Provide meaningful feedback One of the best ways to keep employees engaged is through feedback. I have led or consulted contact centers of various sizes across numerous industries.
Injixo
DECEMBER 20, 2022
For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. But according to Aberdeen Strategy & Research , gig customer service is already part of the contact center staffing landscape.
Injixo
DECEMBER 20, 2022
For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. But according to Aberdeen Strategy & Research , gig customer service is already part of the contact center staffing landscape.
Anexa BPO
NOVEMBER 6, 2022
In addition, a Tex-Mex theme prevailed through the entertainment elements of the event – which serves to raise the profile on the importance of the Spanish-speaking market across all industries. Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others.
Expert insights. Personalized for you.
48 
Let's personalize your content