Cisco - Contact Center

APRIL 16, 2023

I’m feeling super energized this week as I head out to the 100th anniversary of the NAB show in Las Vegas where I’ll be joined by my fantastic Cisco team, dedicated to supporting the Sports, Bro… Read more on Cisco Blogs

Entertainment 92

Entertainment 92

Talkdesk

MARCH 17, 2020

Historically, contact center customization — whether that’s changing the agent interface, building custom dashboards or integrating systems for improved context or process automations — has been a hassle. Your contact center can coordinate outreach on multiple channels, such as email, text message or even social media.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

DMG Consulting

MARCH 18, 2020

Managing Contact Centers Through the COVID-19 Pandemic. Employees, particularly those who are paid an hourly wage when they show up and are not paid at all when they don’t, which is the case for many contact center agents, are facing a tough decision. This is DMG’s second column on the COVID-19 pandemic.

Contact Center 100

Contact Center Management Government Transportation 100

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

DMG Consulting

JANUARY 29, 2021

2021: The Year of the Contact Center. Contact centers all over the world were forced to accelerate their digital transformation the moment the lockdown hit, as the alternative was not an option. Contact centers around the world have positioned themselves to come out of the pandemic stronger than they went in.

Contact Center 62

Contact Center Interactive Voice Response Self service Analytics 62

Cisco - Contact Center

MAY 30, 2023

This blog was co-authored by Patricia Martinez. Take time to recognize all you’ve achieved so far this year. We invite you to celebrate with us at Cisco Live 2023 in Las Vegas from June 4 t… Read more on Cisco Blogs

Entertainment 52

Entertainment 52

DMG Consulting

SEPTEMBER 13, 2021

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Sep 3, 2021 Donna Fluss.

Contact Center 48

Contact Center Entertainment Employee engagement Enterprise 48

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

Entertainment 182

Entertainment Analytics Contact Center Customer Service 182

Taylor Reach Group

MARCH 8, 2019

What is a high performance contact center? So a High performance contact center is one that meets or exceeds the performance parameters or metrics expected of it. In contact center these parameters will include quantitative: grade of services, AHT, ATT, ASA etc., By Colin Taylor. measures.

Contact Center 95

Contact Center Accountability Entertainment First call resolution 95

Transparent BPO

JULY 9, 2019

Most importantly, we discussed the reasons people would want satellite radio — long commutes being a major factor, but also the entertainment value they receive while sitting in traffic for 60 minutes a day one way (104 hours a year!) The post Contact Center Agent Acculturation: Bridging the Culture Gap appeared first on Transparent BPO.

Contact Center 95

Contact Center Gamification Entertainment Consulting 95

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

outsourcing 71

outsourcing Customer Care Entertainment Government 71

Customer Service Life

JUNE 26, 2017

Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. This article was originally published on the FCR blog on June 9, 2017.

Contact Center 68

Contact Center Journey mapping Entertainment Chatbots 68

ShepHyken

JULY 12, 2021

My Comment: When it comes to customer support and contact centers, the people at Sharpen CX are pretty sharp. I love the very entertaining story that sets up the main point of the article. (Sharpen) Microsoft says 90% of Americans use good customer service as a factor when deciding whether to do business with a company.

Customer Service 314

Customer Service Entertainment Coaching Self service 314

Outsource Consultants

JUNE 12, 2018

Gaming & Entertainment. Chat & Messaging Should be Considered in Your Contact Center Partnership. Companies should follow this queue with their contact centers and make sure they’re providing communication options for chat and SMS (texting/messaging). Social Networking & Dating. Photo Editing.

Contact Center 52

Contact Center outsourcing Entertainment Consulting 52

Revation Systems

JANUARY 12, 2018

In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption. Everything.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Injixo

DECEMBER 20, 2022

For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. But according to Aberdeen Strategy & Research , gig customer service is already part of the contact center staffing landscape.

Entertainment 52

Entertainment Call Center Customer Service Contact Center 52

Injixo

DECEMBER 20, 2022

For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. But according to Aberdeen Strategy & Research , gig customer service is already part of the contact center staffing landscape.

Entertainment 52

Entertainment Call Center Customer Service Contact Center 52

VHT

OCTOBER 11, 2018

If your contact center is upgrading to a stronger customer experience (CX), you need to rely on applications that offer immediate benefits at the start of the journey and continue adding value as strategy evolves. And it’s very common for people to jump from self-service to the contact center. Immediate Gratification.

Best practices 48

Best practices Contact Center Self service Entertainment 48

Cisco - Contact Center

MAY 23, 2023

With sunny skies, and an entertainment calendar filled with music, shows, immersive experiences, Las Vegas is a great city to visit in the summer. For me, the special draw is Cisco Live 2023 , and the … Read more on Cisco Blogs

Entertainment 93

Entertainment 93

VHT

OCTOBER 18, 2018

Contact center managers face the constant challenge of serving customers efficiently while maximizing their convenience and making the experience enjoyable. As every contact center expert knows, it takes more than one technology or one department to create an outstanding CX. People love using chatbots for simple tasks.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

Taylor Reach Group

JULY 17, 2017

And it would be worth it, as there are just so many possibilities to explore when pondering the ultimate takeover of the Contact Center by androids. Contact Center companies must have both a sound strategy and the technical infrastructure in place to address this growing concern.

Customer Experience 251

Customer Experience Telemarketing Entertainment Contact Center 251

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Talent Acquisition – All the hats that a contact center agent must wear can make it difficult to find the right person for your company.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Call Center Weekly

NOVEMBER 13, 2017

In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries.

Entertainment 159

Entertainment Feedback Government Contact Center 159

Global Response

OCTOBER 26, 2022

Managing call center operations for a luxury brand demands that you hold every component of customer service to a higher standard. With such a saturated e-commerce environment, top-tier service is even more vital to gaining a competitive edge, and optimizing your contact center is a great place to start.

Call Center 62

Call Center outsourcing Entertainment Contact Center 62

TechSee

FEBRUARY 25, 2020

Whether rigging up a home entertainment system, setting up a new printer or syncing a new smart device with its app, many consumers find it difficult to complete the product self install process. What is Visual Assistance?

Entertainment 109

Entertainment Enterprise Contact Center Surveys 109

SmartAction

AUGUST 18, 2020

SmartAction announces the promotion of Gary Davis from President to Chief Executive Officer to accelerate its vision to make life less hard for contact center leaders with conversational AI that’s painless to deploy and frictionless to self-serve. . About SmartAction .

Virtual Agent 91

Virtual Agent Entertainment Contact Center Self service 91

JustCall

MAY 23, 2023

As the upcoming Customer Contact Week (CCW) in Las Vegas approaches, JustCall is poised to unveil a powerful new solution that will transform the way businesses handle customer experience. Visit us at Booth #505 at CCW Las Vegas Your customer experience is under scrutiny in the contact center and customer expectations are at an all-time high.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Fonolo

MAY 1, 2019

While the Canada angle is entertaining, the impact of a Mitel-Avaya merger would have very material affects on the contact center world. On the Mitel side, I’ll let analyst Robyn Gareiss explain : “Take contact center alone. Co-founder Sir Terry Matthews is an actual gosh-darned knight. What a Deal Would Look Like.

Contact Center 99

Contact Center Entertainment Call Center call center software 99

TLC Associates

JUNE 26, 2019

TLC Associates to hire 100 additional agents at two New Mexico call centers to support a major telecommunications brand. Adding these contact center job opportunities strengthens the client’s business, TLC, and the local New Mexico economy. .

Telecommunications 75

Telecommunications Entertainment outsourcing Contact Center 75

NobelBiz

FEBRUARY 23, 2023

Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Businesses and contact centers of all sizes may benefit from the power of cloud communication at a low cost this way.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Businesses and contact centers of all sizes may benefit from the power of cloud communication at a low cost this way.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

Uniphore

JUNE 22, 2021

Nobody was listening when these call center agents were ranting about their everyday challenges. So, we had to make their rants more entertaining. You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. . #2

Call Center 87

Call Center Entertainment Contact Center Benchmark 87

SharpenCX

MARCH 25, 2020

My mom had to juggle keeping her customers happy and keeping her kids entertained at the same time. Download Now: 7 projects your VP of Ops can take on to reduce contact center inefficiencies. Take turns and work in shifts to take care of (and entertain) the kids while at home. Entertainment. Coloring pages.

Entertainment 78

Entertainment Contact Center Contact center software Education 78

Edify

MARCH 8, 2022

How we work, research, shop, entertain, create, travel, and communicate are just some areas that have been dramatically transformed. Digital technology has revolutionized almost every aspect of our lives over the last 20 years.

Enterprise 76

Enterprise Entertainment Technology Contact Center 76

NICE inContact

MAY 18, 2017

Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment. How does all of this apply to contact centers?

Entertainment 54

Entertainment Healthcare Contact Center Technology 54

Fonolo

JANUARY 29, 2019

So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience?

Call Center 85

Call Center Airlines Contact Center Self service 85

IdeasUnlimited

DECEMBER 2, 2021

With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers. This proves to be a more cost-effective solution compared to setting up an in-house contact center. It’s important to note that customers might not always contact you via telephone.

Call Center 92

Call Center Telemarketing B2B outsourcing 92