Fonolo
MAY 30, 2023
That’s why contact centers are investing in it in droves. In fact, Gartner reports that by 2025, 60% of contact centers will have implemented AI-driven workforce management tools to help optimize scheduling and resource allocation. How Can WFM Help my Contact Center?
Noble Systems
OCTOBER 24, 2019
If you’re a contact center manager, you might justifiably worry about having to cut your staff. What you notice, however, is that other companies are investing in automation as part of their contact center technology. Improving CX with Contact Center Automation. Here’s how it works.
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Noble Systems
OCTOBER 24, 2019
If you’re a contact center manager, you might justifiably worry about having to cut your staff. What you notice, however, is that other companies are investing in automation as part of their contact center technology. Improving CX and Reducing TCO with Contact Center Automation. Here’s how it works.
Aspect
MAY 15, 2018
It’s in the Uber app that minimizes your wait time after you hail a car. Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. The post Workforce AI: The Driverless Contact Center appeared first on Aspect Blogs.
NICE inContact
AUGUST 12, 2019
For seasoned workforce managers, predicting contact volumes and creating perfect schedules are second nature – even although, to those of us on the outside, they seem to speak a whole different contact center language! Scheduling is a critical contact center function, but like forecasting, can be tricky.
NICE inContact
AUGUST 12, 2019
For seasoned workforce managers, predicting contact volumes and creating perfect schedules are second nature – even although, to those of us on the outside, they seem to speak a whole different contact center language! Scheduling is a critical contact center function, but like forecasting, can be tricky.
BlueOcean
SEPTEMBER 30, 2019
Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. At its most basic level, growing your in-house contact center means you’ll need more space. Infrastructure.
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