The Hybrid Contact Center Workforce of 2030
JANUARY 3, 2020
The Hybrid Contact Center Workforce of 2030. This will be a relatively common issue in 10 years when contact centers and many other functions in organizations are staffed with a combination of humans, intelligent AI-enabled assistants, and robots. WHAT YOUR WORKFORCE WILL LOOK LIKE. The contact center workforce has already started to change. RECRUITING AND MANAGING A HYBRID WORKFORCE.