Noble Systems
AUGUST 8, 2019
According to a recent study by GlobalWorkplaceAnalytics.com, at-home workers typically save businesses $11,000/per person per year. Perhaps the biggest being — how to motivate, drive optimal performance and engage a remote workforce? Gamification can help right from the start. Not the case with gamification.
DMG Consulting
MARCH 31, 2017
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.
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Fonolo
NOVEMBER 29, 2018
As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Social Media as a Contact Center Touchpoint.
Fonolo
OCTOBER 3, 2018
Added to this is a concerted effort to make work life more fun for contact center agents who we know interact with a wide range of customer personalities every day. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line.
DMG Consulting
APRIL 16, 2019
Another emerging strategy for managing a personalized customer experience is the use of predictive analytics. Speech and text analytics are being enhanced with predictive analytics capabilities to enrich and personalize each customer interaction. The remaining agents will handle sensitive and complex service and sales situations.
Balto
SEPTEMBER 21, 2022
Louis, MO — Balto, the leader in uniting contact center agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact center. Gamification. Personalization.
Noble Systems
SEPTEMBER 8, 2020
Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Your employees are used to in-person contact with managers and other team members. Training and coaching have never been more vital to success.
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