contact center workforce Gamification Personalization Quality management 
DMG Consulting
MARCH 31, 2017
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.
Noble Systems
SEPTEMBER 29, 2020
WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. Whatever your contact center size, Small, large, and in the middle), Workforce Optimization can deliver productivity and efficiency improvements. Workforce Management.
DMG Consulting
APRIL 16, 2019
Another emerging strategy for managing a personalized customer experience is the use of predictive analytics. Speech and text analytics are being enhanced with predictive analytics capabilities to enrich and personalize each customer interaction.
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