contact center workforce Employee engagement Gamification Personalization 
Noble Systems
AUGUST 8, 2019
According to a recent study by GlobalWorkplaceAnalytics.com, at-home workers typically save businesses $11,000/per person per year. Although an at-home agent model offers many benefits to both employees and employers, it is not without its challenges. It also provides a long-term solution for initiating and sustaining engagement.
Noble Systems
SEPTEMBER 8, 2020
Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Your employees are used to in-person contact with managers and other team members. Training and coaching have never been more vital to success.
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Aspect
JANUARY 21, 2019
Here are a few examples: Software tools that use advanced human-computer interface techniques: As seen in modern UIs, graphical icon and widget-based dashboards show employees exactly what they need to know at a glance. Stay tuned for our next blog explaining how we are using Workforce AI to make life easier for the entire workforce.
NobelBiz
MAY 22, 2022
The benefits of effective workforce management: Whether you’re a large or small business, you can’t afford to ignore workforce management, especially if you happen to manage a call center. Next, let’s go through a non-exhaustive list of benefits that can come with improved workforce management.
Noble Systems
SEPTEMBER 29, 2020
WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals. Whatever your contact center size, Small, large, and in the middle), Workforce Optimization can deliver productivity and efficiency improvements.
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