Aspect
JULY 15, 2020
Some organizations even resorted to agents using their personal cell phones as tools of customer service. Service suffered, but many organizations found that sending agents home could not only work , but in fact, work quite well. . O rganizations simply did the best they could.
BlueOcean
JUNE 17, 2021
We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. An outsourced partner can offer a number of benefits in this scenario. Ensuring Business Continuity.
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BlueOcean
SEPTEMBER 30, 2019
Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Hit us up for a current client roster so you can see for yourself the positive impact of outsourcing. This is yet another element your outsourcer takes off your shoulders – and is once again built into the cost of an agent hour.
Talkdesk
SEPTEMBER 8, 2020
During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contact center. In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls.
Working Solutions
JULY 14, 2020
April Wiita poses a probing point in a new Contact Center World piece: As the Pandemic Continues: Is Your Customer Service Ready for Hurricane Season? As vice president of Customer Success at Working Solutions, she is leading clients’ on-demand contact center workforces through the pandemic—just as she’s […].
TLC Associates
JULY 17, 2019
Even name brands with the recognition to maintain stronger pipelines are hard-pressed to hire agents during seasonal spikes (for that reason, preparing now for holiday season customer service should be of particular importance). Nearshore contact centers are subject to a different set of conditions. A Final Thought.
CSM Magazine
MARCH 19, 2020
Raya Contact Center, a leading Business Process Outsourcing provider serving the Middle East and Europe, has successfully enabled its entire contact center workforce of over 6,500 agents to work remotely. “As One of the largest pharmacy healthcare providers in the U.S.
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