SmartAction
SEPTEMBER 2, 2021
Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. While artificial intelligence isn’t human, its unique DNA sequentially makes up a superb customer experience in a contact center solution. Human-Centered Design. Recognition and Cognition.
3CLogic
DECEMBER 1, 2022
Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. negatively impacting customer and agent experiences.
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NICE inContact
SEPTEMBER 11, 2018
The customer support staff of over 1,000 agents across five different centers, using eight different languages, were brought under the same banner – all agents could support all brands, rather than acting as silos of dedicated teams. Some have turned to AI to power virtual agents, chatbots and other self-service channels.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk.
CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The new agreement covers If’s contact centers in four countries. One such solution the chat bot, Ruby.
Avaya
JUNE 24, 2019
Most recently, we announced the general availability of Avaya integration with Google Cloud to provide organizations with the level of flexibility, efficiency and scalability they need to deploy powerful, simplified, AI-enhanced communication and collaboration solutions that transform the customer and agent experience.
JustCall
MARCH 9, 2023
Cons: While Aircall is one of the best options for enterprise cloud contact center software out there, it doesn’t allow you to customize it to the extent you would prefer. Gladly Gladly Gladly is all about driving customer loyalty by offering tools that enhance personalized interactions between your business and customers.
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