contact center solutions Management Morale Quality management 
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. What Is A Quality Management Program?
Serenova
MAY 1, 2020
According to research, 82% of North American employees do not think they receive adequate recognition at work, and that hurts productivity, morale and profitability—regardless of what else is happening in the world. A performance management solution like CxEngage Scoreboard can help.
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Playvox
APRIL 4, 2023
Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Building a supportive work climate is the first step.
Playvox
MARCH 12, 2023
While key performance indicators (KPIs) are a great way to understand how efficient and effective a support center is, it never hurts to incorporate other means that can help contact center managers define success and efficiency for their contact centers. What Is Contact Center Efficiency?
Playvox
JANUARY 13, 2022
In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model.
Playvox
SEPTEMBER 7, 2021
At Playvox, we prioritize what matters most to our customers — just like you do in your contact center! From quality management to workforce management , we strive to put not only the best, but also the most efficient and effective product on the market. Support Operations Manager.
Enghouse Interactive
JULY 7, 2021
Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than as a normal course of business. While expectations are that all agents will adhere to call scripts, manage conflicts, and comply with regulations while treating customers with empathy.
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