Advantage Communications
MARCH 12, 2019
Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution.
NobelBiz
FEBRUARY 6, 2024
Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. Innovation and Future Trends When discussing innovation in the world of SMS, Depies points to the significance of backend operations, campaign vetting, and data segmentation.
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Cisco - Contact Center
AUGUST 3, 2020
Some have needed a contact center for the very first time to set up an emergency “hot line,” and others have needed to augment and scale their existing one to offload call volumes. Webex Contact Center enabled us to provide and respond to the immediate needs of the business, while maintaining social distancing and work from home. .”
Monet Software
MARCH 26, 2020
We created an eBook, “4 Questions to Answer for a Successful Cloud Move,” which addresses the following four questions we consistently see: What data do I migrate to the cloud? Download the eBook for more questions you need to answer for a successful cloud move. Not all parts of your contact center solutions need to be outsourced.
Playvox
JULY 14, 2023
Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.
Playvox
FEBRUARY 13, 2023
With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience. But your service center can’t afford to tip the scales in the other direction. Don’t forget that bad experiences cost businesses an average of 9.5% of revenue.
Playvox
JANUARY 11, 2024
While it’s important to analyze historical data for seasonality, peak days and times, and other patterns, you also need to take into consideration current and future business demands, customer trends, upcoming promotions, and other factors. Contact center leaders know that carefully laid out schedules quickly can go awry on any given day.
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