Playvox
JULY 14, 2023
Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.
VocalCom
JANUARY 22, 2018
According to the E-Tailing Group, increasing personalization on more channels can increase overall consumer spending by up to 500%. Here are five ways personalization impacts customers’ purchasing habits and drives sales success. They spend more. Offering personalized content motivates customers to spend more than they had anticipated.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
VocalCom
FEBRUARY 19, 2018
The Aberdeen Group notes that companies that use video marketing grow revenue 49% faster year over year than those which do not. Other customers who are further along on the sales journey might benefit from tutorials. Create a call for action. Think of video as a way to begin a conversation.
NobelBiz
JUNE 5, 2023
According to Crunchbase , businesses that don’t cold call experience 42% less growth than those who do and 82% of buyers accept meetings with sales reps who proactively reach out (according to RAIN Group ). 15 Challenges for lead generation programs in call centers 1.
VocalCom
JULY 30, 2018
Conduct focus groups and events. Focus groups are an excellent way to build rapport with current and potential customers and hear honest feedback. Your company may choose to organize focus groups to test a new product, for example. Your brand may unveil new products and services at these events and offer free gifts to attendees.
VocalCom
JULY 15, 2019
As Aberdeen Group points out, the financial benefits of mapping are tremendous: an 18 times faster average sales cycle, 56% more revenue from cross-selling and upselling, and 3.5 By recognizing problems before they arise, you can avoid the cost of losing customers who might otherwise abandon your brand.
VocalCom
JULY 23, 2018
For example, identifying age groups and socioeconomic status can help you define the needs and possible pain points for each persona, such as the products they are most likely to want, the channels they will prefer, and the potential service issues that might prevent them from further engaging with your brand.
Expert insights. Personalized for you.
74 
Let's personalize your content