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Elevating Customer Service in the World of Wagering: A Closer Look at Casino Group Versus Odds

CSM Magazine

Reliable casinos operated by groups, such as Versus Odds ensure to offer superior quality customer support. Personalized Assistance All casinos under this group will offer personalized customer support that can include dedicated account managers for VIP players or high rollers.

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Different types of contact centers- Which group are you in?

InGenius

In this blog, we are going to explore what these different contact center groups are, and help you identify which category you fall in to. The multichannel contact center. On average, a customer will use as many as 4-5 channels when contacting a business, and the multichannel contact center is there to support this demand.

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Should I Add Email to my Telemarketing Strategy?

Quality Contact Solutions

is the act of sending a commercial message, typically to a group of people, using email. A Multichannel Strategy Multichannel marketing doesn’t limit communication to email or telemarketing. Do you have the technology to support a multichannel communication strategy? You get the point.? ? Email marketing ?is

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How Digital Experience Practitioners Increase ROI through Customer Insights

McorpCX

At DigitalWorld 22 in Boston, we ran an interactive working session with a group of digital experience practitioners titled Digital Strategy Workshop: Increasing your Insights ROI for Today’s Digital-First but Not Digital-Only Multichannel Customer.

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The Future of Workforce Management for Contact Centers, with Daryl Gonos

NobelBiz

After starting out in consulting as the co-founder and CEO of Workforce Management Group, Daryl and his partners started CommunityWFM in 2005, a modern workforce management solution, specifically tailored to multichannel call centers.

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Developing a Strategic Vendor Management Framework

COPC

A VMO is a centralized group that manages outsourced service partners. 1 A soundly structured governance model, whether managed through a centralized group or otherwise, is a must for high-performing organizations that rely on a business process outsourcer (BPO) to carry out their operations. Multichannel CX Program Management.

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Blue Ocean Promotes Amy Bennet Roach to Vice President, Sales and Marketing

BlueOcean

Prior to Blue Ocean, Amy spent her career developing effective communications in a variety of settings, from implementing multichannel marketing plans to managing crisis communications to speech writing for federal cabinet ministers. We’re grateful for the key role she plays on our team.”. “I

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