Consulting SaaS Sales Technical Support 
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.
Totango
JANUARY 22, 2024
These use cases free up time spent on tasks like pre-calls or sifting through customer data, empowering customer success managers (CSMs) to focus on more strategic initiatives and consultative customer guidance. For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support.
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TeleDirect
DECEMBER 14, 2023
To provide the best customer experience possible and to turn calls into leads into sales. Forrester Consulting found that companies focused on the customer experience grow revenue 1.7 If you’re a subscription-based brand or a SaaS company, it’s easier to calculate. What is our job? It’s all in the numbers.
Amity
OCTOBER 3, 2016
Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Amity looks at CSM from the perspective of the tools and platforms CSMs need.
Amity
MAY 6, 2014
De-Risking the First 90-Days for Your SaaS Customer. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Today’s customers demand more.
SmartKarrot
NOVEMBER 9, 2022
You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.
ClientSuccess
OCTOBER 2, 2019
These individuals have long been specialists outside of new business sales teams. The role is present in many businesses, but its goals are based on sales quotas, rather than an intimate knowledge of the metrics tied to a customer’s position in the marketplace. Customer Success Validates the Success of Others.
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