360Connext

FEBRUARY 12, 2018

A retailer leveraged customer online service training and required every manager and in-store employee to take the “required” service courses plus something that would help each person’s “soul soar.” Scripting, filming and developing additional content geared towards learning CX was a partnership.

Education 88

Education Healthcare Scripts Customer centricity 88

Natalie Petouhof

AUGUST 15, 2022

Effecting change is challenging enough in our personal lives, when we have only our own actions and goals to contend with. What I like is how the book gives a prescriptive plan based on Tony’s executive experience effectively implementing change and Natalie’s background in management consulting. Build the desire for change.

Scripts 52

Scripts Banking Customer centricity Chatbots 52

NobelBiz

APRIL 3, 2023

Here’s how Carl Stuerke summarized this during his Self-Service Workshop (now available for free on-demand): Clients benefit from faster service, shorter wait times for complex issues, and accurate information on their first attempt. Provide customers with a more personalized, efficient experience. What About the Clients?

Self service 52

Self service Contact Center Interactive Voice Response Banking 52

Hero Digital

JULY 9, 2019

As an athlete and ski and soccer coach – including for athletes bound for the Olympics – Cindy brought to life her personal experience of five principles that attendees could apply to their own career paths. Indi Young , independent consultant, author and former co-founder of Adaptive Path in San Rafael, CA. Take The Space.

Scripts 40

Scripts Coaching Personalization Consulting 40

Comm100

JUNE 30, 2016

The course by eLearning company, GlobalMindset, is offered through Latitude U , the self-proclaimed, “first completely open on-line e-Learning community where any person or organization can share, sell, or acquire learning and knowledge.” Free Download] Live Chat Scripts to Make Stellar Agents. Delivery: Online.

Customer Service 56

Customer Service Banking Education Scripts 56

AWS Machine Learning

FEBRUARY 8, 2024

shell script to automate provisioning of the parameterized AWS CloudFormation template, bedrock-customer-resources.yml , to deploy the following resources: An Amazon DynamoDB table populated with synthetic claims data. shell script to deploy the emulated customer resources defined in the bedrock-insurance-agent.yml CloudFormation template.

APIs 124

APIs Scripts Enterprise Management 124

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Integrity Solutions

MAY 24, 2023

It’s a person’s attitudes, beliefs and a genuine desire to create value for customers that separate high-achieving salespeople from the rest. What it doesn’t cover: those factors that influence a person’s inner drive to achieve. And this is where sales training should spend the largest proportion of its focus.

Sales 52

Sales Coaching Accountability Personalization 52

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. This feature allows agents to familiarize themselves with the client’s history and specific needs, allowing for more personalized and effective interaction.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Unified customer data for personalized interactions.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. That person over there. I think, Well, if that’s some way to answer that question would be personal, right? Vicki McLeod.

Employee engagement 52

Employee engagement Personalization Management Scripts 52

NobelBiz

JUNE 26, 2023

In today’s customer-centric world, where personalized service is highly valued, this approach can lead to subpar customer experiences and poor call resolution rates. Watch our free, on-demand workshop about How to Boost Outbound Efficiency While Remaining TCPA Compliant. Learn more about how to optimize your dialing operations.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52