Consulting Metrics Technical Support Upselling 
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.
Lumoa
APRIL 28, 2024
You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics. You will need to reach out for a consultation first.
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OctopusTech
MARCH 11, 2022
A call center is a connecting link between consumers and suppliers who provide goods and services as they gather information, consult with consumers, and execute their orders. The inbound customer support team will operate for a complete 24*7 and 365 days and solve all the queries of customers and offer them a great shopping experience.
ChurnZero
JANUARY 26, 2021
From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: . Key Result.
ClientSuccess
OCTOBER 2, 2019
An Account Manager (or AM for short) goes after existing customers with the goal of renewing, cross-selling, and upselling the company’s product. The role is present in many businesses, but its goals are based on sales quotas, rather than an intimate knowledge of the metrics tied to a customer’s position in the marketplace.
Amity
JULY 18, 2016
” In a subscription-based company, there are several key metrics that need mastering and amongst those are the primary drivers to create a Customer Success organization: Customer Retention & Renewal. Ability to look for and enable upsell growth opportunity. Key Operational Metrics: Are you on track with your plan?
SmartKarrot
DECEMBER 3, 2021
Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these. Identify opportunities and lead upsell/cross-sell deals from start to finish.
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