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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

So, in my hasty decision to switch industries, I learned the meaning of the saying, “Out of the frying pan into the fire.” Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. They are gold…or, I should say, diamonds.

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Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Customer Guru

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. I was one of the few who had the challenge of working in diverse and tangent industries.

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Things to consider before choosing call center outsourcing solutions

Vcaretec

The vendor will value your business much more as a result of this in-person commitment. They are therefore better able to express their enthusiasm with the contact center employees and personalize your brand as a result. Your vendor has more experience than you have in the contact center industry. You must also pay attention.

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Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

The contact center outsourcing industry in Peru has generated over half a billion dollars in revenue last year. These vendors have experience in all industries, but some of the primary ones include: Automotive. Paraguayan call centers can provide services for many industries, including: Automotive. outsourcing vendors.

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Is Outbound Telesales Making a Comeback?

Robert Davis

The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 For telemarketers, illegal robocallers and phone scams, in particular, have cast a dark cloud over an otherwise legitimate industry that employs millions of people.

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Is outbound telesales making a comeback?

Robert C. Davis and Associates

The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 For telemarketers, illegal robocallers and phone scams, in particular, have cast a dark cloud over an otherwise legitimate industry that employs millions of people.

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Using Artificial Intelligence in Sales Saves Time and Reveals New Opportunities

Answer Dash

Management consultant, educator and author Peter Drucker once declared that increasing the productivity of knowledge workers was "the most important contribution management needs to make in the 21st century." And sales teams enjoy hitting those stretch goals and maximizing their bonuses. AI is changing that.

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