Beyond Philosophy
APRIL 20, 2023
Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. At this point, I had done little more marketing for my Customer Experience consultancy than writing and marketing the books. Also, if you do find a great employee, hang onto them.
Customer Guru
APRIL 10, 2018
Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. Managing to open doors, I launched my personal portal www.delightingcustomers.com with much fervor.
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Vcaretec
JULY 18, 2023
The vendor will value your business much more as a result of this in-person commitment. They are therefore better able to express their enthusiasm with the contact center employees and personalize your brand as a result. Consult with your influencers before contacting anyone contact center vendor.
Outsource Consultants
OCTOBER 23, 2018
These agents can deliver inbound service that strengthens your customer relationships while also boosting revenue through outbound sales. These meticulous hiring standards include multi-level testing for call center agent personality and intelligence. Transportation and logistics. Wireless broadband. We can help!
Robert Davis
APRIL 5, 2018
Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical.
Robert C. Davis and Associates
APRIL 5, 2018
Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical.
Answer Dash
OCTOBER 8, 2018
Management consultant, educator and author Peter Drucker once declared that increasing the productivity of knowledge workers was "the most important contribution management needs to make in the 21st century." And sales teams enjoy hitting those stretch goals and maximizing their bonuses. AI is changing that.
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