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Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence

Outsource Consultants

The Colombian government actively supports this growth, fostering prosperity for businesses that outsource here. But at Outsource Consultants, we believe a “top 10” list might not be the most effective approach. Outsource Consultants acts as your objective advisor, guiding you through the selection process.

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Multilanguage Support in the Contact Center

Call Center Weekly

While solely offering English support seems to do the trick for some companies, the lack of additional languages in the support center could ultimately be hurting long-term business. Make no mistake; supporting additional languages is harder than one may think.

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Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

Jamaica’s government is fully supportive of the business process outsourcing (BPO) industry. Technical support and helpdesk. Jamaica is known by many as a great place to travel due to its tropical climate and beautiful beaches, but it’s also a great place to outsource your call center services. Compliance verification.

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Expert Opinion: Top 3 Customer Support Trends to look for in 2018

Taylor Reach Group

Video can enable easier customer authentication, increased emotional connection to customers, provide insight into technical support challenges and allows for more interactive services. Banks are already deploying ITMs (Interactive Teller Machines).

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

Chile is one of the safest countries in Latin America with a stable economy and government. Technical support and helpdesk. Travel and hospitality. Restaurant/food. Roadside assistance. Telecom and cable. Order processing. Email services. Sales and up-sells. Software development. Telemarketing. Text (SMS) response. We can help!

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Turning your contact center into an insight center

Tethr

Lastly, Tim spoke about how the new insights they’re surfacing are helping them to provide better guidance to their retail partners—for instance, which LED bulbs stocked at a retailer generate compatibility/performance calls into Lutron Technical Support. that you can dig into, work the data, find an answer, and drive action against?

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Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

When you look at outbound telemarketers, most of them are already moved away, to avoid the hindrance of government rules such as “do not call” etc. Small technology businesses, where technical support is a Cost Center, will work towards deploying alternative channels of support. In a word, automation.