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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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The State of Customer Journeys & CX: A Conversation with Diane Magers, Ian Golding and Dan Gingiss

Pointillist

AUGUST 18, 2021

And that’s really the enablement of this journey management; having that governance to see all the things that are going on and how they’re going to impact the experience. Dan Gingiss: Yeah, a thing I would add here, and I really liked what Ian said about how the journey map is not the destination.

Education 40
Education Metrics Marketing Journey mapping 40
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