Call Center Weekly
OCTOBER 9, 2017
Improved morale Why is training and development important? They impact customer churn, reduce morale, and cost more money and time over the life of employment. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors.
Beyond Philosophy
JULY 24, 2019
Several years ago, Facebook was slapped on the wrist by the government , who said Facebook needed to protect the privacy of their users. Facebook engaged in an agreement with the government that said, “OK, we will protect people’s privacy.” Moreover, this latest FTC fine was a follow-up fine from a previous violation.
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Noble Systems
JUNE 3, 2020
Peter Drucker (legendary management consultant) is credited with saying “culture eats strategy for breakfast.” Contact centers throughout the world are faced with the daily challenge of keeping their consultants engaged and motivated and their customer service levels high. The same can be said of technology. the list is never ending.
NICE inContact
APRIL 3, 2019
As a growing management consulting firm headquartered in Indianapolis, IN, Engaging Solutions provides a variety of customized services to government agencies, small businesses and Fortune 500 companies. And what’s more, agents feel better about the work they’re doing, which has boosted morale and productivity.
Call Center Weekly
OCTOBER 5, 2017
Diversity that improves and enhances culture and morale is even better. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. On the contrary, diversity is important.
Call Center Weekly
AUGUST 14, 2017
Over time, this will impact revenue, employee morale, and the ability to retain both customers and staff. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. What is one to do?
Hello Customer
APRIL 9, 2020
It’s all kinds of service delivery in banks, insurance, coaching, consultancy, HR, Organisations in all industries went remote overnight. Positive feedback is a real morale booster and motivates your employees to keep spirits lifted in difficult times. This doesn’t just apply to e-commerce. Guide your employees through the transition.
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