Integrity Solutions

DECEMBER 12, 2022

Throughout the decades, sales experts and consultants have touted a variety of so-called surefire tips and tricks for account prospecting, targeting and conversion. The past and present of B2B sales: It’s all related. Our podcast conversation was about the intricacies of learning to fish with a spear in sales.

B2B 52

B2B Sales Accountability Inbound sales 52

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

Fonolo

NOVEMBER 15, 2017

Consultant, Beyond Morale. Jim Rembach is a customer service and employee engagement expert. Chief Amazement Officer, Shepard Presentations. Twitter: @ CustomerIsFirst . Jim Rembach. He is a recognized industry thought leader by ICMI, IQPC, CXPA, CVCI, CustomerThink, and ATD. Twitter: @ BeyondMorale. Shep Hyken.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

SEPTEMBER 24, 2020

Ultimately, low work satisfaction and overall low employee morale can negatively affect company operations greatly, causing dissatisfied customers. So, how to measure employee satisfaction? When you provide employees with the tools and skills they need, employee satisfaction rises and serves the customers better.

Employee engagement 10

Employee engagement Best practices Morale Surveys 10

ShepHyken

AUGUST 4, 2016

If the culture is misaligned, though – if priorities are skewed, if there is distrust between leadership and employees, if there are significant obstacles to cooperation across departments, if employees don’t feel valued and morale is low – the impact on customer service is direct and immediate.

Analytics 202

Analytics Employee engagement Morale Surveys 202

JustCall

MARCH 14, 2023

Change Your Communications from a Monologue to a Dialogue Speaking about relaying clear and transparent information to your employees, also remember to keep things two-way. Learn to listen to your employees. Personal problems take up a lot of a person’s energy and morale. Each employee should know what is expected from them.

Gamification 52

Gamification Call Center Morale Contact Center 52

Russel Lolacher

JULY 26, 2022

In this episode of Relationships at Work, Russel chats with workplace violence prevention advisor and consultant Felix Nater on the impacts of violence and non-violent behaviour in the workplace, its impact on culture and steps to avoid it. Nater Associates, Ltd – Security Consulting. PLAY AND SUBSCRIBE. Google Podcasts.

Consulting 94

Consulting Consulting Education Personalization 94

ClearAction

AUGUST 21, 2016

This article is a continuation of the article Strategic Customer Experience Action on Voice of the Customer , using the analogy that John Deere presented at a conference: customer experience strategy is like integrating the components of a vehicle (or tractor): Windshield = vision and strategy. Steering Wheel = organization and governance.

Customer Experience 54

Customer Experience B2B Surveys Engineering 54