COPC

JULY 23, 2021

This models how FBC expects its employees to interact with customers daily. Employee engagement is the glue that binds companies together. With 90% of employees within the first year of service at FBC, the organization needed to understand both the employees’ sentiments and improve FBC’s opportunities.

Employee engagement 98

Employee engagement Benchmark Surveys Government 98

CSM Magazine

DECEMBER 28, 2021

takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” That is where employee engagement comes into the picture. What employee engagement is and what it is not?

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

COPC

JULY 23, 2021

This models how FBC expects its employees to interact with customers daily. Employee engagement is the glue that binds companies together. With 90% of employees within the first year of service at FBC, the organization needed to understand both the employees’ sentiments and improve FBC’s opportunities.

Employee engagement 52

Employee engagement Benchmark Surveys Government 52

Fonolo

APRIL 1, 2021

As President & Principal Analyst at COMMfusion , Blair provides analysis and consulting services to industry leaders and has authored many highly acclaimed studies on the subject. Peter Ryan is a renowned BPO consultant who has been at the forefront of the services industry for over a decade. Check him out at RyanAdvisory.com.

Customer Experience 142

Customer Experience Contact Center Consulting Consulting 142

Natalie Petouhof

JULY 14, 2015

Each quarter, TeleTech publishes its latest thinking in its executive journal, Customer Strategist , where consultants and analysts bring their thought leadership to a wider audience. These pieces reflect on how clients are differentiating their companies through customer experience innovation. And are you ready to implement it?

Customer Experience 63

Customer Experience Surveys Telecommunications Banking 63

Russel Lolacher

APRIL 5, 2021

Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Ever since then, we have made it a point to focus on what the customer would need, what would they want, what would answer their questions, how would they like to engage, etc.

Customer Care 98

Customer Care Government Transportation Employee engagement 98

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64