Customer Success Management in SaaS – LiveChat Team Strategy
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SEPTEMBER 19, 2018
Every company, especially SaaS businesses, face some of the following challenges and situations: High churn rate. These days, with cloud technology, SaaS and B2B economy, the sales model has shifted to renewal sales: pay-as-you-go and subscription plans. It’s often mistaken with customer support, so let’s clarify. Always with a smile!
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