Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program
Comm100
JUNE 15, 2022
Gathering feedback, data, and metrics is all well and good, but it will count for nothing if there is no one pushing the business to make the needed changes. It cannot be overplayed how effective a well-constructed survey can be to gauge how content your customers are. This can be achieved by creating a customer journey map.
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