ChurnZero

FEBRUARY 16, 2023

I speak from personal experience, having spent nearly a decade in CSM and account management roles before leading a team of CSMs. We explored how to deal with a range of common anxiety-inducing situations, from overthinking “what if” churn scenarios to taking product feedback personally. Get clear on expectations.

Construction 52

Construction SaaS Feedback Personalization 52

NobelBiz

AUGUST 3, 2021

Thus, by asking questions about the practices of each person and keeping an eye on statistics, the mentor pushes the agents to make a self-diagnosis and look for the solution themselves. Incoming calls are pre-processed and vetted before being routed to the appropriate information, person, or voice mailbox.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Kayako

MARCH 18, 2019

If it’s a SaaS product, and they lost time while you troubleshot and fixed the bugs, maybe offer them a refund or some credits to make up for lost time. Better yet: maybe offer a video consult with one of your success or support team members to help them figure out how to best use your product. Your support person was rude to me.

Customer Service 55

Customer Service Construction SaaS Feedback 55

CustomerSuccessBox

MAY 23, 2022

Even if you’re employed by a company you should think of yourself as a semi-autonomous business person. Greater need for consultative approaches More accountability for customer’s success and for associated revenue. There is hardly any exception to the SaaS business in today that has deployed cloud.

Accountability 52

Accountability Marketing Construction Management 52

Help Scout

AUGUST 22, 2018

The majority of these criticisms can contribute to valuable insights, whether they’re given constructively or not. A customer threatens a customer support person with emotional blackmail, or issues threats of a smear campaign on review sites unless their demands are met. Pick the right person and channel to communicate the break-up.

Construction 40

Construction Engineering Feedback Personalization 40

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

SEPTEMBER 24, 2020

Personal reasons. They might be already stressed with their own issues either in their personal or professional life. They would not only be felt heard but also realize that your organization is open for constructive criticism. To understand how SmartKarrot helps SaaS companies keep and grow loyal customers, Request a Demo.

Customer centricity 10

Customer centricity Construction Technical Support Consulting 10

JivoChat

JANUARY 17, 2021

Nor do they generate monthly recurring revenue like the best B2B SaaS brands. Contractors also tend to deal in large, one-off renovations and construction projects with a long-evaluation process and a lot of cash on the line. Construct Connect. Eg: residential roof installer vs construction company.

Construction 52

Construction Sales Feedback Engineering 52

ChurnZero

JANUARY 26, 2021

This is the person whose budget funds your product. Objectives will often be the same as those found on the personal goal sheet of your day to day contacts and executive sponsors. . In Enterprise SaaS, this process begins during the late stages of the sales cycle before a contract is even signed.

Management 98

Management Chief Customer Officer Upselling SaaS 98