ShepHyken

JANUARY 3, 2023

Moving Customer Complaints from Frustration to Satisfaction. Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. Handling complaints is a mindset.

Complaint resolution 162

Complaint resolution Consulting Consulting Feedback 162

Blueship Call Center

JULY 7, 2023

Any successful company must have excellent customer service because it has the power to create or ruin a brand. It is more crucial than ever to deliver great customer service in the highly competitive business environment of today. It is impossible to exaggerate the importance of customer service to a brand.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Use social media as a forefront of customer service.

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

ProProfs Blog

MAY 18, 2021

Are they your customers or potential customers or they are your employees? For example, when you are surveying your employees, you may consider asking more standard survey questions. It is better to wait till they convert into customers before collecting and understanding their feedback about your brand.

Surveys 78

Surveys Employee engagement Feedback Complaint resolution 78

Vcaretec

AUGUST 8, 2023

Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. Contrast QA with service KPI measurements carefully.

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

CSM Magazine

MAY 24, 2023

If the customer’s dissatisfaction involves an exchange or substitute, explain the reason clearly and tactfully. In cases where the complaint is unreasonable or without merit, it may still be worth addressing it to maintain a positive relationship with the customer. We will remake your order at no additional charge.”

Complaint resolution 52

Complaint resolution Best practices Feedback Management 52

Up Your Service

JANUARY 28, 2020

These standards have a “do this” format and may be clearly expressed in checklists, scripts or metrics that ensure consistent service process and performance. Some simple examples: Answer the phone within 3 rings. Great each customer by their first name. Respond to every customer inquiry within 60 minutes.

Complaint resolution 52

Complaint resolution Best practices Journey mapping Scripts 52