collections 
Callminer
JUNE 27, 2022
AI can play a vital role in the collections strategy. CallMiner’s Rick Britt, VP of AI, explore how at Credit Connects Online Collections Technology Think Tank on 7th July at 11:55am BST.
NobelBiz
APRIL 23, 2024
The debt collection industry is undergoing a major shift. Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. Table of Contents What is a Debt Collection Agency and How does it Work? In the U.S.,
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CX Accelerator
OCTOBER 26, 2019
When I was 12 years old, I discovered basketball cards, I loved them so much I collected over 5,000 of them in one summer. Once I started collecting, I had to have their rookie cards and then a card for every year after. Collecting basketball cards was one of the many ways I incorporated basketball into my daily life.
CX Accelerator
OCTOBER 26, 2019
When I was 12 years old, I discovered basketball cards, I loved them so much I collected over 5,000 of them in one summer. Once I started collecting, I had to have their rookie cards and then a card for every year after. Collecting basketball cards was one of the many ways I incorporated basketball into my daily life.
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In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. But most organizations don’t achieve anything close to their initial expectations. This eBook details typical implementation challenges and steps that can get your speech program to its full potential.
Callminer
SEPTEMBER 13, 2022
CallMiner CX Landscape Report found 62% of companies believe they don’t collect all of the CX data they need, with only 12% collecting an equal amount of solicited and unsolicited customer feedback.
Callminer
MARCH 15, 2018
We decided to take a deep-dive into the latest debt collection industry figures and statistics to get a glimpse of the current state of debt collection.
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This eBook from IVR Technology Group walks you through the basics of collecting fresh and accurate customer feedback in the most frictionless way possible. Post-call automated voice surveys are the low-friction method for fresh and accurate feedback collected at the moment of contact, with high response and completion rates.
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
By the end of this webinar, you will know: How to collect data across multiple channels. How to synthesize and interpret the data collected. How to find the 'moment of truth' along your customers' journey to make actionable changes. April 4th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
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This eBook covers the impact of CX on location-based businesses, and shares best practices for collecting and turning feedback into data-driven actionable insights. Digital CX is an established practice. It’s time to focus on brick-and-mortar! Download the eBook and discover new ideas to fuel your business’ top and bottom line!
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A faculty that possess more than 350 years of collective contact center knowledge. More than 26 hours of expert instruction. Volumes of answers to problems you didn't even realize you had, and pitfalls you need to avoid. Why Should You Sign Up for the Contact Center Virtual Summit?
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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