ChurnZero
MAY 3, 2022
Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals, customer journey maps, health scores, segmentation, QBRs and much more. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg).
ChurnZero
MAY 3, 2022
Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals , customer journey maps, health scores , segmentation , QBRs and much more. We’ll help you find your path to success.
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ChurnZero
JANUARY 4, 2024
New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “I’m calling it now,” says CS management coach Ryan Johansen.
CustomerSuccessBox
FEBRUARY 23, 2022
You’ve made the decision to start a Customer Success department at your B2B SaaS company. How do you know where your consumers are right now in their journey? You do if you have a client journey map. It’s vital to have the map in place so you can figure out when and how to create a CS roadmap.
Nicereply
MARCH 23, 2021
In creating a customer-centric business, journey mapping can be a great tool, but even the language we use to name the stages of the #CX journey should reflect the customer's point of view! He frequently writes on his personal blog about SaaS customer success. Here, I explain how to approach it.
JustCall
MARCH 8, 2023
Annette Franz Founder and CEO, CX Journey Inc. Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Here are 11 trailblazing women in CX you should start following in 2023: 1. Follow Jeanne on LinkedIn 6. Follow Sue on LinkedIn 7.
ChurnZero
MARCH 11, 2020
However, SaaS companies should also be taking advantage of the opportunity to learn from churned (and renewed) customers using similar techniques. Churn destroys SaaS business valuation. Every SaaS business deals with churn, but it’s up to you to leverage the lessons learned into actions that improve the business.
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