Coaching Feedback Personalization Seminar 
SharpenCX
FEBRUARY 24, 2023
A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Don’t forget about your agents.
Fonolo
JANUARY 31, 2023
Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Mentoring or coaching With the right guidance, there’s always an opportunity for one-on-one learning, which can be very effective. Act it out.
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Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Your team has to know you as a person, not just a supervisor. Joe Bailey.
Taylor Reach Group
MARCH 20, 2020
Too often we overlook mental health issues as personal issues that are not the concern or responsibility of the employers or the organization. Of course, there is a personal cost to every person or employee impacted by the mental health issues of their co-workers, families and friends, yet this topic is seldom discussed.
SharpenCX
APRIL 28, 2021
So, I’m here for a quick philosophy seminar. Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily.
NobelBiz
AUGUST 14, 2023
Voicemail detection empowers contact centers to allocate resources judiciously, aligning their operations with the twin goals of operational optimization and delivering personalized, meaningful customer interactions. Feedback Loops: Establish mechanisms for agents to provide feedback on AMD’s performance.
JustCall
MARCH 7, 2023
They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. The distance shouldn’t prevent you from creating personal connections with the members of your WFH crew.
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