Coaching Customer centricity SaaS Upselling 
ChurnZero
NOVEMBER 4, 2022
To get a CEO’s perspective on the matter, ChurnZero’s You Mon Tsang joined ESG for a special CEO panel on “ The economy and Customer Success: The impact and what to do about it ,” with ‘nuffsaid’s Chris Hicken and Kapta’s Alex Raymond. Difficult conversations lead to deeper customer connections. Profitability wasn’t a focus or concern.
ChurnZero
MAY 3, 2022
Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals, customer journey maps, health scores, segmentation, QBRs and much more. Start with: What is Customer Experience? 5: ChurnZero.
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Totango
OCTOBER 20, 2022
At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. What Makes a Good Customer Success Manager? Coaching and training.
ChurnZero
MAY 3, 2022
Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals , customer journey maps, health scores , segmentation , QBRs and much more. Start with: What is Customer Experience?
Help Scout
SEPTEMBER 18, 2018
We’ve seen tremendous success with it at Help Scout since formalizing the initiative earlier this year, and we’re excited to share those results with you now — and hopefully spark a broader conversation about how Support-Driven Growth can benefit a range of customer-centric businesses. In my pre-SaaS life, I was an improviser.
SmartKarrot
MARCH 8, 2022
An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Anika Zubair. Annette Franz.
aircall
FEBRUARY 1, 2021
From the very beginning, emphasize the importance of being customer-centric during your sales coaching program. Making a connection with customers. Customer experience. Upsell, cross-sell, referrals. Do some group training, but also customize it for individuals as much as possible. Storytelling.
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