Coaching Contact center software Customer centricity How To 
SharpenCX
AUGUST 18, 2020
And, a slim 12% of customers felt like brands actually took action to improve their CX. Those statistics validated what we’ve all suspected for some time now: companies tout customer centricity, but they fail to listen and deliver experiences customers truly want. In-line coaching and training.
SharpenCX
AUGUST 18, 2020
And, a slim 12% of customers felt like brands actually took action to improve their CX. Those statistics validated what we’ve all suspected for some time now: companies tout customer centricity, but they fail to listen and deliver experiences customers truly want. In-line coaching and training.
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JustCall
OCTOBER 16, 2023
Improper Configuration In some cases, even businesses that have invested in next-gen contact center solutions may face the issue of frequent call transfers due to improper configuration. The automated call transfer menu could follow a more customer-centric transfer approach, or the call routing could be streamlined, and so on.
NobelBiz
OCTOBER 31, 2023
At its heart, business is a bond between service providers and customers. Understanding this dynamic is crucial, especially when customers are facing their most challenging times. When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty.
SharpenCX
JULY 26, 2023
It’s time to stop viewing call center metrics as an end result. Here’s why it means a lot more than you think — and how to use it to your advantage. What is Call Center Data? Call center data is any information that comes from customer interactions in your contact center.
NobelBiz
JULY 25, 2023
Discover the transformative potential of data-driven decision-making and personalized interactions that cultivate lasting relationships with customers. Join us as we navigate the landscape of Customer Interaction Analytics and its significant impact on customer-centric approaches in today’s business world.
SharpenCX
NOVEMBER 26, 2019
And, those same drained agents can’t just put up a façade and continuously deliver positive experiences for your customers. How to do it: Before you tack on yet another technology to your toolset, stop. Think about the goals you need to accomplish in your contact center, first. And, how do each of your agents impact it?
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