Serenova

NOVEMBER 19, 2019

Delivering on Our Promise to Continually Innovate and Rise to Meet Market Needs. The addition of ProScheduler to Serenova’s robust portfolio of contact center solutions represents the right combination of product, technology and talent to fit our vision while meeting market need—a win for all. And it’s what’s next.

Cloud contact 69

Cloud contact Quality management Contact Center contact center solutions 69

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. For contact centers, this means a next generation of high-definition customer experiences that will differentiate the most successful global brands.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Tethr

NOVEMBER 15, 2021

Contact center reporting and analytics are essential for customer service and customer experience (CX) leaders to understand contact center performance accurately. This information can go a long way towards bigger wins; like improving the customer experience and reducing the cost of service for your company.

Contact Center 98

Contact Center Analytics Marketing First call resolution 98

Serenova

JULY 21, 2020

In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 90

Contact Center Analytics Technical Support Healthcare 90

Serenova

JULY 21, 2020

In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 52

Contact Center Analytics Technical Support Healthcare 52

Vonage

JANUARY 30, 2019

Brands still struggle with the reality that omni-channel is about customer choice not cost reduction. Too many digital agendas still focus on deflection rather than meeting five generations of customer expectation around live assistance, self-service and being proactive. Contact centres are a case in point.

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

Enghouse Interactive

JULY 19, 2019

This leading-edge capability and the key informational and performance advantages it brings, will become an integral component of, not only cloud contact centers, but all communications capabilities and business processes. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

Enghouse Interactive

JULY 27, 2020

You’ll see how Microsoft Teams has been effectively added to the Enghouse Cloud Contact Center Customer Experience (CX) Portfolio, to ensure that callers are efficiently responded to, and their needs quickly addressed. Transform your Contact Center with Microsoft Teams. The tools are here.

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

Enghouse Interactive

JANUARY 13, 2021

Lots of companies are exploring how to use Artificial Intelligence (AI), Microsoft Teams, Unified Communications (UC), and Video to meet the ever-increasing expectations of their customers, and by extension, how better to engage with their partners, suppliers, and even their own internal people. vs. 32.3%).

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Talkdesk

FEBRUARY 16, 2021

Over the past year, most customer-obsessed organizations were forced to accelerate their digital transformation efforts to meet the demands of the global pandemic. Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs.

Customer Experience 139

Customer Experience Cloud contact Contact Center Best practices 139

NICE inContact

JANUARY 24, 2019

But with 29-and-counting showrooms around the state, the company’s contact center had expanded by 40 percent! City Furniture’s continued growth depended on the contact center’s ability to keep up and to meet customer expectations for exceptional service experiences. Agents, in particular, have especially benefited.

Contact Center 54

Contact Center Coaching Quality management Metrics 54

Playvox

MAY 4, 2023

Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. What Is A Digital Contact Center? But I digress, let’s talk about the real stars of our show — the customers.

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52

JustCall

APRIL 5, 2023

USD per user/month Why Mitel As An Alternative to TalkDesk Talkdesk is more expensive to implement (TCO) than Mitel Mitel offers more features to users than TalkDesk Mitel Best-suited for: Mitel is ideal for small and midsize businesses looking to transition from traditional landline services to a cloud-based VoIP platform.

voip 52

voip Interactive Voice Response APIs Contact Center 52

NobelBiz

AUGUST 3, 2021

Improving the effectiveness of debriefings Conflicting calls, routine, pressure from managers to meet high targets and standards, and frustration when the situation is out of scope… are all compounding sources of stress for your agents. These systems may also identify and analyze customer emotions during a call.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Dialer 360

OCTOBER 12, 2018

Whereas, significantly reduced while capabilities to serve the best customer expanded. Customer experience platform is CCaaS helps you to deliver the exceptional customer to maximize business outcomes. The cloud-based contact enter simplifies technology to meet business objectives quickly.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20

NICE inContact

JULY 10, 2018

It’s no secret that quality customer interactions are the foundation of customer experience and investing in customer experience technologies is a priority for companies to win, support, and retain customers. Firstly, it’s important to have the right software cloud software in place.

Contact Center 9

Contact Center Technology Cloud contact Coaching 9

NICE inContact

JUNE 21, 2016

Customer experience is a huge factor in bringing consumers back into the fold as repeat customers. A major facet of a customer’s experience is the customer service exchanges they have with your company’s representatives. DO: Constantly reevaluate your forms. Business objectives and needs shift quickly.

Calibration 50

Calibration Coaching Contact Center Quality management 50

NobelBiz

APRIL 5, 2022

These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. How can the AHT be reduced without affecting quality?

Contact Center 52

Contact Center Interactive Voice Response First call resolution Call Center 52

Talkdesk

MAY 6, 2020

With the recent announcement of Talkdesk CX Cloud™, Talkdesk tackles one of the most painful and frustrating issues that customer-focused companies face: trying to deliver great customer experiences in the contact center while improving operational efficiency and reducing costs. A unified customer experience.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). About the Author.

Gamification 52

Gamification Analytics Employee engagement Quality management 52

NobelBiz

MARCH 23, 2022

Get to know your contact center agents, managers, supervisors and implementation teams’ needs You don’t want to sign up for a contact center solution simply because of the claim it will improve your contact center KPIs. Get answers to these questions: How many customers will you be servicing?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

CSM Magazine

APRIL 28, 2021

Contact Centre as-a-Service (CCaaS) players might have the specialist cloud contact centre expertise and Unified Communications (UCaaS) players additionally offer voice functionality, but both lack the CRM capabilities necessary to fully understand the customer.

CRM 59

CRM Analytics Multichannel Telecommunications 59

Hodusoft

NOVEMBER 29, 2022

In 2021, HoduCC scored 90 out of 100 on GetApp’s data quadrants and achieved high user ratings in five key areas, which made it a category leader in Gartner’s GetApp category and one of the best customer experience software. Moreover, it can be customized to meet the needs of different businesses. RingCentral.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40