Talkdesk

MARCH 20, 2020

Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. At the same time, so is the health and well-being of your contact center staff. To quickly, easily and cost-effectively enable remote contact center staff requires cloud contact center technology. .

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Talkdesk

APRIL 2, 2020

Essential goods and services such as grocery stores, food delivery and healthcare are witnessing never-before-seen levels of demand. In many centralized, ‘brick and mortar’ contact centers, hundreds of agents work in close quarters and share equipment, which represents a significant health hazard for both individuals and the greater public.

Cloud contact 57

Cloud contact Government Healthcare contact center solutions 57

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis. Customer-first Support.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Serenova

APRIL 12, 2019

The respondents surveyed represent a wide range of industries, including retail, energy, technology, manufacturing, government and business services, with the largest percentage coming from financial services (33%) and healthcare (15%). What best describes the status of you contact center’s move to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Talkdesk

MARCH 24, 2021

Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags. A digital ecosystem for an insurer can include other sectors like mobility, healthcare, housing, and accounting. .

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

Cisco - Contact Center

SEPTEMBER 5, 2019

Typical errors include the healthcare provider writing the wrong medication, wrong route or dose, or the wrong frequency. Don’t let your contact center fall into the complexity trap. Click to find out more information about Cisco Contact Center Solutions. Changing Your Contact Center?

Contact Center 97

Contact Center Healthcare contact center solutions Analytics 97

Revation Systems

MARCH 2, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). The acquisition includes a significant growth capital investment to accelerate Revation’s innovative vision for LinkLive.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

CSM Magazine

APRIL 13, 2023

The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. Register for access: [link] Learn more about “The Frustrating Journey to Cloud Contact Center Success” study here: [link].

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

NobelBiz

FEBRUARY 7, 2022

Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Acknowledging your customers’ problems demonstrates that your contact center is aware of the client’s concerns. With years of experience in the trenches of Contact Center Solutions.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

CSM Magazine

AUGUST 18, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer. For more information please visit www.hammer.com.

Interactive Voice Response 10

Interactive Voice Response Contact Center Self service Healthcare 10

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

3CLogic

OCTOBER 19, 2021

The path forward starts with implementing an advanced contact center solution that integrates seamlessly with your existing ServiceNow ITSM digital channels and workflows. Your agents are already working hard, so let your contact center solution do more of the talking. Give Your IT Help Desk A Voice.

contact center solutions 52

contact center solutions Contact Center Self service Healthcare 52