Talkdesk

APRIL 24, 2020

A Fortune 100 healthcare leader is the latest addition to a number of enterprises moving to Talkdesk® Enterprise Cloud Contact Center. The renowned healthcare company is ensuring business continuity in this time of crisis by supporting its employees in the transition to a remote way of working.

Healthcare 58

Healthcare Cloud contact Enterprise Contact Center 58

3CLogic

JUNE 11, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. Discover how Wellstar Health leveraged 3CLogic’s voice solution for ServiceNow to deliver exceptional experiences for its customers, agents, and contact center managers.

Healthcare 52

Healthcare contact center solutions Contact Center Cloud contact 52

DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Talkdesk

NOVEMBER 24, 2020

Healthcare consumers today have new and more demanding expectations, forged by Amazon and Uber-like experiences where digital comes first. Since the healthcare call center is the main entry door for patient access, it is critical to the patient experience. Offer additional healthcare services.

Healthcare 101

Healthcare Average Handle Time Contact Center CRM 101

Talkdesk

SEPTEMBER 8, 2020

Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. million calls related to healthcare coverage to its contact center. It all adds up to an usually complex and unpredictable open enrollment period. .

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

Talkdesk

MARCH 20, 2020

Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. At the same time, so is the health and well-being of your contact center staff. To quickly, easily and cost-effectively enable remote contact center staff requires cloud contact center technology. .

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Talkdesk

APRIL 2, 2020

Essential goods and services such as grocery stores, food delivery and healthcare are witnessing never-before-seen levels of demand. In many centralized, ‘brick and mortar’ contact centers, hundreds of agents work in close quarters and share equipment, which represents a significant health hazard for both individuals and the greater public.

Cloud contact 57

Cloud contact Government Healthcare contact center solutions 57

3CLogic

SEPTEMBER 28, 2022

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. What is ServiceNow Healthcare and Life Sciences (HCLS) Service Management? Improved Patient Care Experiences. Unified Teams and Data.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

Talkdesk

FEBRUARY 11, 2020

With the “AI winter” long gone, promises of a bright future lay ahead for AI technology and its applications across almost every industry and sector, including retail and e-commerce, financial services, healthcare, travel and hospitality and more.

Contact Center 65

Contact Center Healthcare Cloud contact Technology 65

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis. Customer-first Support. Global Scalability.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Fonolo

JUNE 27, 2019

Open enrollment is one of the busiest and most stressful times of the year for healthcare insurance providers and consumers alike. In fact, many healthcare insurers start planning for open enrollment the minute the last season has come to a close. They are bound to have questions for call center agents. That’s easy. Offer a Call-Back.

Call Center 57

Call Center Healthcare Self service First call resolution 57

NobelBiz

AUGUST 31, 2021

The Broadband Revolution and the Contact Center Industry Beyond the obvious end goals of the bill to provide wider access to basic online facilities such as online schooling, healthcare services, employment, and business opportunities, the consequences of this initiative will have a deep impact on a host of other activities.

Contact Center 52

Contact Center Contact center software Healthcare Cloud contact 52

USAN

OCTOBER 5, 2021

Healthcare organizations, as an example, offer proactive service when they remind patients of upcoming appointments, as do utility companies when they warn customers of impending weather events to ensure they’re well-prepared for any inconvenience.

Contact Center 52

Contact Center APIs Healthcare Cloud contact 52

Serenova

APRIL 12, 2019

The respondents surveyed represent a wide range of industries, including retail, energy, technology, manufacturing, government and business services, with the largest percentage coming from financial services (33%) and healthcare (15%). What best describes the status of you contact center’s move to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Serenova

MARCH 23, 2020

With no indications that the effects of COVID-19 will abate anytime soon, the need to handle continued volume increases and effectively manage a fully functioning WFM contact center workforce is intensifying. This makes the speed of cloud deployment to address these needs critical.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

Talkdesk

MARCH 24, 2021

Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags. A digital ecosystem for an insurer can include other sectors like mobility, healthcare, housing, and accounting. .

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

Fonolo

AUGUST 21, 2019

How can your call center improve customer interactions during the most important time of year for consumers’ healthcare choices? We provide four ways you can get your healthcare call center into gear before Open Enrollment. What’s Inside: . Optimize Your Self-Service Channels. Workforce Management Tips and Tricks.

Healthcare 84

Healthcare Call Center Enterprise Self service 84

Talkdesk

FEBRUARY 15, 2021

Healthcare providers are at a pivotal moment to reimagine the patient experience. We talked to almost 700 patients and more than 170 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We’re calling it the PX revolution in healthcare. Healthcare providers aspire to reimagine PX.

Healthcare 98

Healthcare Contact Center Cloud contact Surveys 98

Call Experts

FEBRUARY 19, 2020

It is the right time to optimize your CX with proven strategies; contact our team today to learn more. . Key 2020 Trends: Cloud Contact Centers. When do medical centers need professional contact center support? Why do you need a 24-hour contact support system? More Blogs Menu. 5 Tips on AI-Powered Phone Lines.

Customer Experience 80

Customer Experience Journey mapping Self service Interactive Voice Response 80

CSM Magazine

APRIL 13, 2023

The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. Register for access: [link] Learn more about “The Frustrating Journey to Cloud Contact Center Success” study here: [link].

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

Call Experts

MARCH 5, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. When do medical centers need professional contact center support? Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Answering services 80

Call Experts

MARCH 18, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. When do medical centers need professional contact center support? Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice.

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

NobelBiz

AUGUST 7, 2023

Finding the Right Fit The single-tenant contact center model is well-suited for businesses that require a high degree of customization and have specific security, reporting, and compliance needs. These businesses typically deal with sensitive data, such as healthcare providers, financial institutions, government agencies and so on.

Contact Center 98

Contact Center Government Healthcare Analytics 98

Revation Systems

MARCH 2, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). The acquisition includes a significant growth capital investment to accelerate Revation’s innovative vision for LinkLive.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

Call Experts

FEBRUARY 26, 2020

Please contact our team for more information ( scottw@callexperts.com ), and to understand how we can support your needs. . . Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. When do medical centers need professional contact center support? More Blogs Menu.

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

Cisco - Contact Center

SEPTEMBER 5, 2019

Typical errors include the healthcare provider writing the wrong medication, wrong route or dose, or the wrong frequency. The total cost of looking after patients with medication-related errors exceeds $40 billion each year. Medication errors are most common at the ordering or prescribing stage.

Contact Center 85

Contact Center Healthcare contact center solutions Analytics 85

CSM Magazine

JANUARY 20, 2022

Hammer solutions play a pivotal role in ensuring excellence in day-to-day operation of more than 250 large enterprises, including 6 of the top 10 global banks, 8 of the top 10 global healthcare organizations and 7 of the top 10 largest insurance companies. For more information visit www.hammer.com.

Contact Center 10

Contact Center Interactive Voice Response Healthcare Multichannel 10

CSM Magazine

AUGUST 18, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer. John D’Anna, President of Hammer. For more information please visit www.hammer.com.

Interactive Voice Response 10

Interactive Voice Response Contact Center Self service Healthcare 10

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 105

Call Center Telemarketing Healthcare Government 105

CSM Magazine

MARCH 15, 2024

From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations. million policyholders to transition to Avaya’s cloud-based contact centre solutions.

Customer Experience 52

Customer Experience Virtual Agent Healthcare Cloud contact 52

NobelBiz

FEBRUARY 7, 2022

Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Acknowledging your customers’ problems demonstrates that your contact center is aware of the client’s concerns. In total, 89% of customers anticipate an omnichannel experience.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

NobelBiz

JULY 25, 2023

Risk Management: Safeguarding Brand and Compliance In the sensitive world of customer interactions, one misstep can have reverberating effects: Compliance Monitoring: For industries like finance or healthcare, certain regulations dictate how interactions should be handled.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

Concentrix

JANUARY 10, 2024

Discover how a multinational pharmaceutical company deployed messaging to automate 93% of customer interactions via its self-service app within six months.

Self service 62

Self service Cloud contact Enterprise Healthcare 62

Revation Systems

NOVEMBER 6, 2018

Looking specifically at the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) was created to better protect patient data; however, with the lack of an industry-standard cybersecurity framework, it isn’t accomplishing its intended goal. to avoid a data breach altogether.

Healthcare 48

Healthcare industry standards Cloud contact Contact Center 48

NICE inContact

MAY 7, 2019

Envera Health provides contact center services to a variety of healthcare providers — physician practices and others — throughout the U.S. In a complex industry that deals with sensitive information, and where patient privacy is paramount, Envera has set out to provide exceptional experiences for every patient who calls.

Healthcare 10

Healthcare Contact Center Analytics Quality management 10