3CLogic

JUNE 11, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. Discover how Wellstar Health leveraged 3CLogic’s voice solution for ServiceNow to deliver exceptional experiences for its customers, agents, and contact center managers.

Healthcare 52

Healthcare contact center solutions Contact Center Cloud contact 52

TLC Associates

OCTOBER 1, 2019

That’s the struggle facing every healthcare payer, but it’s one you can overcome by taking the right preparations for your internal team working with the right outsourced contact center. Now, imagine explaining healthcare coverage over-the-phone to those same folks in a language they only understand in casual conversation.

Healthcare 40

Healthcare Contact Center outsourcing contact center solutions 40

Hodusoft

APRIL 12, 2019

Times have changed and healthcare industries face the pressure of delivering exemplary services to a growing number of patients. Communication is one of the backbones of healthcare services, especially in large multi-department hospitals with a high number of patient footfalls each day. Patients are delighted. They recommend.

call center software 40

call center software Healthcare Call Center Contact center software 40

Talkdesk

NOVEMBER 15, 2016

The rising costs of healthcare in the U.S. Much like other industries, increased competition and technology are making healthcare options more competitive. Patients can vote with their dollars — and healthcare providers that serve up transparent, stellar customer service will win business.

Healthcare 40

Healthcare Customer Service contact center solutions Contact Center 40

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Cloud Contact Center: What Is It & How Does It Work? Why Cloud Contact Centers Reign Supreme Cloud-based contact center solutions are becoming increasingly popular, and it’s easy to see why.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

TeleDirect

JUNE 11, 2020

Healthcare is personal by its very nature. The relationships between patients and caregivers – doctors, nurses, aides, and countless other providers – are the foundation of positive, meaningful healthcare experiences. And that’s precisely why some healthcare organizations are reluctant to implement virtual contact centers.

Contact Center 71

Contact Center Enterprise Healthcare Call Center 71

TeleDirect

AUGUST 25, 2022

Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! Read on to learn everything you need to know about BPO call center services and how they can help your business grow today. That’s where we come in!

Call Center 62

Call Center virtual call center outsourcing Healthcare 62

3CLogic

SEPTEMBER 28, 2022

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. What is ServiceNow Healthcare and Life Sciences (HCLS) Service Management? Improved Patient Care Experiences. Unified Teams and Data.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

CSM Magazine

SEPTEMBER 29, 2022

KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Revation Systems

JANUARY 2, 2020

Jumping into 2020, it’s important to evaluate the changes and progress the healthcare industry has made over the last 10 – 20 years thanks to various advancements in technology. For more than five years, wearable healthcare technology has become much more prevalent. Revation and Wearable Technology.

Technology 62

Technology Healthcare contact center solutions Contact Center 62

Talkdesk

OCTOBER 14, 2020

Lending plays a huge part in every business, and these similarities can expand the core debt servicing and collections that can affect multiple industries, including healthcare, manufacturing, retail and many other businesses. The flows are very similar, such as onboarding, payment management, recording and collecting.

Banking 105

Banking Finance APIs Healthcare 105

Call Experts

SEPTEMBER 23, 2021

Experts at Digital.com recommend BPO services that cater to customers in highly specialized fields like healthcare or banking. . The leader in customer experience solutions and management, our team adds value to your organization by implementing award-winning support systems that deliver customer satisfaction and efficiency.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Healthcare contact center solutions 52

Talkdesk

APRIL 2, 2020

Essential goods and services such as grocery stores, food delivery and healthcare are witnessing never-before-seen levels of demand. In many centralized, ‘brick and mortar’ contact centers, hundreds of agents work in close quarters and share equipment, which represents a significant health hazard for both individuals and the greater public.

Cloud contact 57

Cloud contact Government Healthcare contact center solutions 57

Serenova

MARCH 10, 2020

As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience. Mobile video for enhanced technical support.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Talkdesk

MARCH 20, 2020

Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. At the same time, so is the health and well-being of your contact center staff. What’s your customer service continuity plan? In these unprecedented times, your customers have questions and concerns.

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Fonolo

NOVEMBER 4, 2021

Thousands of businesses and call centers embraced cloud-based technology during the pandemic. Even healthcare providers used it to facilitate COVID-19 vaccine appointments! Cloud-based technology allows you to have one system to handle all inbound and outbound calls and messages for your call center.

Call Center 87

Call Center Technology Abandon rate Contact Center 87

Working Solutions

DECEMBER 27, 2018

In 2019, Working Solutions begins its 23rd year serving clients and their customers across many different industries, from consumer services to healthcare to hospitality. Working with diverse businesses generates new ideas and opens up opportunities for cross-industry contact center solutions.

Sales 40

Sales Customer Service Healthcare contact center solutions 40

Revation Systems

OCTOBER 2, 2019

From the ability to have video visits with a healthcare provider to treat common illnesses such as strep throat or the flu to using an app to order groceries for delivery to your doorstep, it is no secret just how much technology is powering today’s society.

Call center experience 48

Call center experience Call Center Chatbots Healthcare 48

CSM Magazine

OCTOBER 6, 2020

Dedicated voice specialist, Red Box , today announced a new integration partnership with RingCentral , a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. ” About Red Box.

Strategic Value 52

Strategic Value Enterprise Government Healthcare 52

Revation Systems

OCTOBER 2, 2019

From the ability to have video visits with a healthcare provider to treat common illnesses such as strep throat or the flu to using an app to order groceries for delivery to your doorstep, it is no secret just how much technology is powering today’s society.

Call center experience 48

Call center experience Call Center Chatbots Healthcare 48

Avaya

SEPTEMBER 19, 2018

But what will AI mean to those who work in the contact center, and to others in government, education, healthcare and business that work to improve citizen, student, patient, or customer experiences? Some contact center solutions have begun to deliver chatbot solutions that incorporate AI-enhanced natural language processing.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

TeleDirect

JULY 1, 2021

This is especially true for healthcare organizations and critical care facilities, where actual conversations are the literal lifelines that help ensure timely, quality healthcare. So, the classic call center functions (for both inbound and outbound platforms) aren’t going away anytime soon. What is an Inbound Call Center?

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Altivon

JANUARY 11, 2018

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. The payback for investment in contact center solutions in healthcare is compelling: lower operational costs, lower appointment cancellations, higher scheduling rates and higher patient experience scores.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

DMG Consulting

APRIL 4, 2022

We now see the benefits of AI advancements in many industries, delivering practical applications to enhance the world in which we live, including self-driving cars, automated diagnoses in healthcare, smart appliances, smart home devices, anti-money-laundering programs, personalized online shopping, and on and on.

Contact Center 48

Contact Center Healthcare contact center solutions Analytics 48

CSM Magazine

OCTOBER 7, 2021

Leveraging more than 20 years of experience and innovations, Empirix solutions based on Hammer technology accommodate all existing service pricing models including hybrid, cloud-based, on-premise, subscription based and perpetual licences. www.empirix.com.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

Cisco - Contact Center

SEPTEMBER 5, 2019

Typical errors include the healthcare provider writing the wrong medication, wrong route or dose, or the wrong frequency. Don’t let your contact center fall into the complexity trap. Click to find out more information about Cisco Contact Center Solutions. Changing Your Contact Center?

Contact Center 78

Contact Center Healthcare contact center solutions Analytics 78

Talkdesk

FEBRUARY 13, 2019

This sobering statistic has led to new companies starting in the healthcare industry to help treat and prevent disease. Sema4 is a patient-centered health company dedicated to advancing the treatment, prevention and diagnosis of disease. One of these innovative companies is Sema4.

Customer Experience 45

Customer Experience Healthcare contact center solutions Contact Center 45

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis. Customer-first Support.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

ConvergeOne

JULY 20, 2021

These attacks included attempts to access national security targets, large-scale enterprises, and overall critical infrastructures (including healthcare, financial, and natural resources), all with vulnerabilities through third-party and supply chain outlets. Five Steps Toward Proactive Cybersecurity for Contact Centers.

Education 113

Education Enterprise Government Healthcare 113

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52

Serenova

APRIL 12, 2019

The respondents surveyed represent a wide range of industries, including retail, energy, technology, manufacturing, government and business services, with the largest percentage coming from financial services (33%) and healthcare (15%). What best describes the status of you contact center’s move to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Talkdesk

MARCH 24, 2021

Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags. A digital ecosystem for an insurer can include other sectors like mobility, healthcare, housing, and accounting. .

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

Call Experts

JANUARY 8, 2020

AI-powered tools and contact center solutions offer efficiency and a better understanding of your customer experience. When do medical centers need professional contact center support? Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice.

Journey mapping 78

Journey mapping Contact Center Interactive Voice Response outsourcing 78

Hodusoft

FEBRUARY 22, 2022

However, with technological advancements more and more companies switched to an omnichannel contact center solution, with this shift accelerating in the last two years. Customers were reaching out to companies from all possible communication channels such as phone, emails, messaging, chats, social media, and more.

Marketing 52

Marketing Real estate Call Center Enterprise 52