Amity

APRIL 25, 2016

Chief Experience Office - Bill Quiseng. Bill's blog posts will help you establish the guidelines to capatalize on associate commitment whole delivering exemplary customer service. Deliver the World's Best Customer Experience. CEO - C hief Customer Office Council. W in the Customer.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

ChurnZero

DECEMBER 2, 2021

Many are slower growing and focused on driving business profitability, which you see more and more as the SaaS market matures. Every Customer Success leader needs to be educated on the business realities of SaaS. You need to show how you’ll impact those metrics one segment at a time.”. What’s Next for Customer Success?

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Chief Customer Officer 2.0: Customer Service Culture.

Customer Service 70

Customer Service Gamification Consulting Consulting 70

ChurnZero

JANUARY 4, 2019

If we’re not at peak SaaS, we’re probably close to it. Customers will be tired of managing an overwhelming number of subscriptions, and as a result, Customer Success teams need to focus even more on customer engagement and demonstrating value. .” – Anand Janefalkar, CEO and Founder, UJET.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. She has also geared up many product-based SaaS companies as an Investor in recent times. Allison Pickens.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

DECEMBER 20, 2019

Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company. Making customers happy is no longer good enough. . . Abby Hammer , Chief Customer Officer , ChurnZero .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JANUARY 4, 2019

If we’re not at peak SaaS, we’re probably close to it. Customers will be tired of managing an overwhelming number of subscriptions, and as a result, Customer Success teams need to focus even more on customer engagement and demonstrating value. .” – Anand Janefalkar, CEO and Founder, UJET.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Amity

JULY 26, 2018

For example: Amity is a fast-growing customer success company that loves collaboration and teamwork throughout the organization. Our ideal candidate has experience in customer success, customer service, or a related idea. For example: Purpose of the position: To increase customer loyalty within the existing customer base.

Chief Customer Officer 65

Chief Customer Officer Metrics Engineering Sales 65

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Gemma Cipriance-Espineira is the Chief Customer Officer at Chili Pepper. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Amity

NOVEMBER 25, 2014

And like the pioneers in marketing, there is a lot we can learn by revisiting how the pioneers in Customer Success, like Paul Teshima, realized why helping customers succeed was integral to SaaS success and in doing so, shaped this discipline. Amity: You were a pioneer in the Customer Success – how did you break ground?

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. And this was another start B2B SaaS company in healthcare, that seems to be my wheelhouse these days, and I led implementation, support and customer success for that organization. There’s CX, customer support, customer service, customer success, and on and on.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

SmartKarrot

JUNE 10, 2020

Before we begin on sharing resources on this customer success portal, here is a brief background I would like you to read. If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. Keep The Customer is a repository of resources for Customer Success Professionals.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer centricity SaaS 10

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Can you help me get that metric? You Mon: It is. That’s No.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Can you help me get that metric? You Mon: It is. That’s No.

SaaS 52

SaaS B2B Upselling Metrics 52

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. Are your education courses available on-demand, on a platform with usage metrics easily tracked in one location? Improve the Quality of Customer Engagements.

Chief Customer Officer 49

Chief Customer Officer Metrics Education Marketing 49

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer.

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer.

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10

SmartKarrot

JUNE 5, 2020

Customer Success (CS) as a business function has seen enormous growth in the SaaS industry within the last decade. With an evolving need of mutually beneficial relationships with their customers, companies are investing more on building a customer success team. Using Single Metric. Outstanding Performance.

Chief Customer Officer 10

Chief Customer Officer Technical Support Upselling SaaS 10

SmartKarrot

NOVEMBER 11, 2020

This usually deals with streamlining the tools, policies, metrics, and commercial compensations, and aligning them with the vision. Director, Customer Success. The hierarchy then descends to the Director of Customer Success. This is where a director aims at building customer relationships from scratch and maintaining them.

Chief Customer Officer 12

Chief Customer Officer B2B Accountability Metrics 12