Dos and Don’ts of Building a Customer Service Chatbot: LiveChat Case Study
LiveChat
NOVEMBER 27, 2018
Every single Support Hero had to: Go through the ChatBot onboarding to get familiar with the application and bot building basics, Build their own chatbot based on the customer service decision tree , Implement the chatbot on a Facebook fanpage and once done, send a link to the fanpage to their leader. A Messenger chat with our Facebook bot.
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