Global Response

MARCH 27, 2024

Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

Concentrix

FEBRUARY 27, 2024

Discover how Concentrix enabled a global leader in eyecare and eyewear to enhance experiences for both its customers and its providers through integration of our innovative IVR and omnichannel digital capabilities.

Interactive Voice Response 62

Interactive Voice Response Enterprise Healthcare 62

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. Interactive Voice Response (IVR) for the Company’s Remote Contact Center. With IVR on JustCall, this Utah-based insurance company expanded its customer service capabilities.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

EPIC Connections

FEBRUARY 19, 2019

A case study: A major financial company had automation, but the system was outdated. Complex IVR call flows prevented most callers from successfully navigating the self-service features, so 98% of their calls required agent assistance, resulting in a very high average cost per call. We solved it! We solved it! We solved it!

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

Altivon

JANUARY 11, 2018

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. ROI Metrics and Optimization.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

3CLogic

SEPTEMBER 28, 2022

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. What is ServiceNow Healthcare and Life Sciences (HCLS) Service Management? Improved Patient Care Experiences. Unified Teams and Data.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

Xaqt

JUNE 3, 2020

The Conversational AI Learning Curve The most common feedback we hear from companies that have attempted to build their own chatbots or natural language IVR with products like Amazon Lex , Google Dialogueflow or Twilio Autopilot is that they require a lot of training data to make the bot effective enough to handle customer conversations.

Contact Center 40

Contact Center Virtual Agent Interactive Voice Response Engineering 40