Call Logging Interactive Voice Response Personalization Surveys 
3CLogic
DECEMBER 1, 2022
According to a recent survey of more than 300 IT decision-makers, 90% of respondents said phone is still a primary communication method at their organization, regardless of company size. While it’s clear that voice as a communication channel is not going anywhere, the need to modernize legacy phone systems is growing.
Callminer
AUGUST 6, 2019
Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center.
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Vonage
APRIL 17, 2018
NewVoiceMedia recently partnered with the market research firm Opinion Matters to analyse survey responses from 1,000 contact centre professionals who use customer relationship management (CRM) systems. Despite this, only 36% of those surveyed said their contact centre offers self-service options through IVR.
JustCall
DECEMBER 1, 2022
That’s what voice broadcasting can do. It is a technology that allows you to broadcast telephone messages to several call recipients simultaneously. Voice broadcasting is part of Interactive Voice Response technology. An interactive menu can convey other messages depending on customer actions.
JustCall
AUGUST 8, 2022
Google Voice comparison, starting with the UI so that you can get an idea of the touch and feel of the solutions. JustCall: IVR Analytics. Then, we have Google Voice with its fair share of results: Google Voice, Landing Page. Google Voice: Desktop and Mobile app. JustCall: Dashboard. JustCall: Mobile app.
JustCall
JANUARY 20, 2023
It’s understandable, therefore, that phone calls are more personal and lead to faster resolutions. The fact that a majority of customers use phone calls to reach a business makes telephony systems an important business requirement. IVR – Route customers to the right agent based on their IVR menu selections.
JustCall
APRIL 5, 2023
Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. From personalized onboarding to continued training and support, JustCall customers find it easier to use the platform to reach their goals.
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