NobelBiz
NOVEMBER 27, 2023
Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.
ProProfs Blog
MARCH 5, 2019
On the contrary, employee feedback is often ignored by organizations. Businesses need to realize that employee feedback carries much importance while making efforts towards improving customer service experience. As you realize the value of employee feedback, it also needs to be captured and utilized the right way.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Global Response
JANUARY 31, 2023
Measuring agent churn rates and retention rates over time, as well as gathering honest feedback from your agents, can help you see how and where to make improvements. Generate constructive feedback Speaking of quality feedback, generating constructive feedback is an essential tactic to improve your customer service process.
TechSee
SEPTEMBER 18, 2019
Implementing proper after call work processes can go a long way toward improving the customer-company relationship. Determine which recurring tasks are time-consuming enough to warrant an investment in automation.
JustCall
JANUARY 29, 2024
JustCall offers a 14-day free trial , which gives you a lot more time to take feedback from your teams and make the right decision. Free trial: Kixie offers a 7-day free trial, which is not enough time to explore a platform (especially if you work Mon-Fri). What is JustCall Sales Dialer?
JustCall
JANUARY 20, 2023
Call recording – Record and monitor agent calls to improve quality and performance. Feedback on JustCall from Real-World Users First Review : “Best call and SMS application for Zoho.” Document sharing – Integrate with platforms like Box and share documents stored on the cloud.
JustCall
JANUARY 30, 2023
Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. Call and text globally – OpenPhone lets you make calls and send texts nationally and internationally.
Expert insights. Personalized for you.
59 
Let's personalize your content