Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

JANUARY 30, 2018

It’s a beautiful day in 2030 and I’m relaxing with my entertainment system. Imagine that a company has several thousands of customer service agents, and that each of them captures 2-3 images during every technical support call, tagging each image with the device model and specific technical issue. Please fix it.”.

Technical Support 116

Technical Support Entertainment Enterprise Customer Service 116

NICE inContact

JANUARY 3, 2018

Similarly, investment companies like Fidelity don’t spent their marketing dollars talking about the financial return customers will experience, but instead focus on how easy it is to manage those accounts.

Contact Center 27

Contact Center Customer Experience Advertising Entertainment 27

Global Response

JANUARY 9, 2023

In many cases, though, the types of service or support needed are similar: asking questions about a specific product, needing technical support, providing payment or billing support, or giving general information.

B2B 62

B2B B2C Customer Service Self service 62

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98