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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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Advances in Object Recognition Builds Trust in the Virtual Technician

TechSee

It’s a beautiful day in 2030 and I’m relaxing with my entertainment system. Imagine that a company has several thousands of customer service agents, and that each of them captures 2-3 images during every technical support call, tagging each image with the device model and specific technical issue. Please fix it.”.