ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

Hodusoft

MARCH 17, 2020

For call centers and for businesses it is important to satisfy calling customers and do so on the first call itself. The finest omnichannel contact center software. Agents are good at interactions but they are stumped when it comes to answering knowledge-based queries.

First call resolution 52

First call resolution Contact center software call center software call center solutions 52

SharpenCX

AUGUST 18, 2020

With physical shops and workplaces shutting down, consumers were forced to turn to digital channels, like chat, self-help knowledge bases and texting, for support. Download Now: Ask these 101 questions on your next RFP for omnichannel software that supports the experience your customers expect.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

With physical shops and workplaces shutting down, consumers were forced to turn to digital channels, like chat, self-help knowledge bases and texting, for support. Download Now: Ask these 101 questions on your next RFP for omnichannel software that supports the experience your customers expect.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

Hodusoft

JULY 3, 2023

Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible. What’s the “standard” AHT for a call center?

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52

Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. Now that both worlds are increasingly cloud-based, the collision is accelerating. Why is it hard to figure out the spending split between CRM and call center software? How can we make this more concrete?

CRM 98

CRM Contact Center Call Center Contact center software 98

Upstream Works

SEPTEMBER 5, 2019

Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means. Let’s take a look at knowledge portals. might use when interacting with your organization.

Contact Center 60

Contact Center Technology Contact center software Self service 60

Hodusoft

JULY 5, 2022

HoduCC – Contact Center Software. Facilitating enterprises with advanced contact center operation with an omnichannel approach to deliver delightful customer experiences. . HoduCC – Call Center Software. Swifter knowledge sharing through the common knowledge base .

Enterprise 52

Enterprise Contact center software call center software Contact Center 52

Hodusoft

FEBRUARY 22, 2022

HoduCC – Contact Center Software. HoduCC – Call Center Software. The software is fitted with automatic dialers and the latest calling and analytics tools, to help you streamline and optimize your call center operations. HoduPBX – IP PBX Software.

Marketing 52

Marketing Real estate Call Center call center solutions 52

Upstream Works

JULY 17, 2019

Providing consistent, correct information is one way – either through a customer-facing knowledge portal or through a contact center knowledge base to support agents. UW Assist offers both in its native knowledge management solution. There are a multitude of ways to earn (or lose) a customer’s trust.

Customer Care 60

Customer Care Contact Center Contact center software call center software 60

Fonolo

FEBRUARY 7, 2013

The best way for a call center to stand out as a leader is through the customer experience. How to Eliminate Hold Time in Your Contact Center: What’s the difference between average speed of answer and average wait time? How to Calculate Hold Time in a Call Center. UPDATED: January 2020.

Call Center 62

Call Center Interactive Voice Response Wait times Abandon rate 62

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. Call center automation software is essential to accomplishing this goal. So what does an optimized and automated call center look like, and what are the benefits for your call center? What is Call Center Automation?

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

SharpenCX

JUNE 12, 2023

But the pandemic showed us at-home and hybrid models were possible for call center agents. A hybrid call center can be extremely effective for both customers and agents if you’re able to ensure consistent agent experiences, high performance, and a culture of continuous learning and improvement. They stuck, too.

Coaching 67

Coaching Morale Contact center software Call Center 67

Hodusoft

NOVEMBER 22, 2022

BPOs are investing in multichannel customer support software so that they can offer their customers a choice of communication channels as well as an omnichannel experience. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Multichannel 52

Multichannel Customer Support Interactive Voice Response call center software 52

Hodusoft

SEPTEMBER 20, 2023

What Is Call Queuing and Why It Is Important? If you are an owner of an inbound call center (or contact center) then you must know how important it is to answer all incoming calls as soon as possible. What’s even more important is to ensure the calls reach the right departments and agents.

Interactive Voice Response 52

Interactive Voice Response Wait times call center software Call Center 52

aircall

MARCH 15, 2021

When you’re utilizing a cloud-based phone system and call center software, the phone experience also includes various other communication channels like email, chat, and instant messaging, all of which can be integrated with phone systems to enhance customer phone experience. .

call center software 62

call center software Call Center Contact center software Feedback 62

Fonolo

JANUARY 9, 2020

To be able to deliver this, we’re expecting to see a mass migration of contact centers to the cloud in 2020; Will your call center be joining them? What is a cloud-based contact center? Until recently, technology only gave contact centers very limited options.

Contact Center 67

Contact Center Cloud contact call center software Call Center 67

SharpenCX

MAY 16, 2022

Outbound contact centers are often considered synonymous with spammers, but when run ethically and with the right purpose, they can play a critical role in deepening your relationships with your existing customers and connecting with new ones. Inbound Vs. Outbound Contact Centers. Establish Meaningful KPIs. Tech leaders?

Contact Center 67

Contact Center Scripts Call Center call center software 67

NobelBiz

APRIL 16, 2024

Omnichannel customer engagement carries huge significance in the call center world. Example: A call center might receive customer queries through phone calls and social media. Example: A call center might use email, SMS, phone calls, and social media to engage with customers.

Contact Center 52

Contact Center CRM Call Center Best practices 52

aircall

FEBRUARY 22, 2021

By developing your sales strategy in a way that mitigates these common issues, things will ultimately run more smoothly in your business as a whole, as well as within your internal sales team or call center. Not assigning a sales leader or manager to monitor your sales call center . Gather data on common objections.

Sales 62

Sales call center software Interactive Voice Response Call Center 62

Upstream Works

DECEMBER 11, 2018

The technologies required to support the demand for self-service include kiosks, chatbots, contact center knowledge base, and video. Digital transformation isn’t new – we’ve been moving towards digital engagement and seeing a reduction in phone calls for years.

Customer Experience 96

Customer Experience Management Multichannel Self service 96

JustCall

APRIL 3, 2023

Top 10 OpenPhone Competitors and Alternatives: Which Call Center Software Is Right for Your Business? JustCall Overview JustCall is an all-in-one business phone system and contact center software that has quickly gained traction as a leading OpenPhone alternative for small and mid-sized enterprises.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

APRIL 24, 2023

The application is packed with powerful integrations and a growing app ecosystem of 50+ CRM, and other software, such as: Helpdesk eCommerce, etc. Top Features of Aircall Easy set up You can set up Aircall’s call center software for your support and sales team in minutes.

voip 52

voip CRM Enterprise Call Center 52