CCNG

MAY 11, 2022

Our industry does a nice job of illustrating the functions agents perform inside a call center or from work-at-home. How can we effectively recruit, train, develop, and retain talent if we don't know who we are hiring or why they're applying for a call center job in the first place? Let's jump right in. ?

Call Center 195

Call Center outsourcing Agent burnout Business Process Outsourcing 195

OctopusTech

DECEMBER 21, 2023

Outsourcing is one tactic that has been more popular recently, especially in the call center services industry. Numerous advantages come with outsourcing call centers, including increased productivity and significant cost reductions.

outsourcing 62

outsourcing Call Center Multichannel call center professionals 62

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

CSM Magazine

JUNE 13, 2023

That’s where call center solutions for small businesses come into play. These solutions provide a dedicated team of trained professionals who specialize in managing customer inquiries and support services. However, by identifying and addressing these challenges, small businesses can position themselves for success.

call center solutions 52

call center solutions Call Center Interactive Voice Response outsourcing 52

Nicereply

AUGUST 3, 2021

For many companies, outsourcing is the best next move. Yet it can be daunting to begin the process of finding the right business process outsourcer (BPO)—one that you trust to be the voice of your company, to represent your brand and solve your customers’ problems. Some outsourcers don’t offer any account management.

outsourcing 98

outsourcing Accountability Business Process Outsourcing call center professionals 98

Anexa BPO

MARCH 15, 2021

Call centers remain more relevant than ever, assisting customers frustrated with too much automation and not enough true customer service experiences. Successful organizations continue to rely on the call center model as a critical support service, recognizing that their customers prefer human interaction.

Call Center 45

Call Center outsourcing call center professionals First call resolution 45

Quality Contact Solutions

SEPTEMBER 21, 2021

Most companies offer member-only benefits, so a pre-expiration call is an excellent time to remind them of these essential member-only benefits (it is likely why they signed up in the first place). In addition, calling current members creates a personal touch, which is always appreciated.

Customer retention 105

Customer retention call center professionals outsourcing Sales 105