TeleDirect

APRIL 7, 2021

TeleDirect knows a thing or two about how to increase customer lifetime value – after all, our business process outsourcing (BPO) services provide exceptional call center solutions for small, medium and large businesses everywhere. Here are five proven ways to boost customer lifetime value: Offer high-value upsells.

Upselling 99

Upselling Business Process Outsourcing Call Center call center solutions 99

TeleDirect

MARCH 11, 2020

Could your contact platform use a communication protocol that’s more in line with your products, services, and overall brand message? Custom call scripts can help. And the opportunity to speak with a live agent is the most important factor for most people that call into a customer contact center.

Scripts 106

Scripts outsourcing Business Process Outsourcing Call Center 106

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Speech Analytics.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

TeleDirect

JULY 1, 2021

From tech-friendly automated support to live agent assistance, we’re the preferred inbound & outbound call center solution for companies across the globe. If you need assistance with marketing efforts, an outbound call center solution might be the best choice. What is an Inbound Call Center?

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Vcaretec

JUNE 3, 2022

There are many factors to consider when choosing a contact center to ensure it meets your expectations. We also provide outbound call center solutions and inbound call center services. Experience, services offered, location, and knowledge are just a few.

outsourcing 52

outsourcing Call Center Upselling call center solutions 52

TeleDirect

APRIL 19, 2019

Inbound call center solutions. Outbound contact center assistance. You might be surprised to learn that many of our valued customers initially contact TeleDirect with only a vague idea of each type of client communication. At the end of the day, which one is more important for your business or enterprise?

Business Process Outsourcing 84

Business Process Outsourcing Call Center call center association Enterprise 84

TechSee

APRIL 10, 2018

We’ve underlined three primary goals and considerations for why and how a contact center BPO should plan its tech adoption strategy. Own the end-to-end customer journey. Technology sales also generate additional service opportunities, upsells, longer term contracts, etc. – all direct revenue generators.

Call Center 139

Call Center Technology outsourcing Self service 139

Vcaretec

OCTOBER 23, 2019

There are many factors to consider when choosing a contact center to ensure it meets your expectations. We also provide outbound call center solutions and inbound call center services. Experience, services offered, location, and knowledge are just a few.

outsourcing 40

outsourcing Call Center Upselling call center solutions 40

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. This way you reduce the stress of setting up an in-house call center team.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Inbenta

MAY 16, 2022

According to a recent report , 68% of customers expect call center businesses to show empathy. Hosted call center solutions can use chatbots to engage with thousands or even millions of customers at a time. By utilizing this information, they can pitch the best promotions and upselling techniques to your customers.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

TechSee

JULY 17, 2018

For example, a customer calls to order new capsules for his coffee machine. The bot automatically identifies the machine’s model, and suggests compatible capsules and other upsells. The IVR asks the customer to upload an image of the machine.

Wait times 114

Wait times Interactive Voice Response Self service Call Center 114

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19.

Call Center 376

Call Center Technology Banking Contact Center 376

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Dialer 360

MAY 3, 2019

Eventually, this is for more to adopt the call center as a service solution. Contact Center As A Service). Call center as a service is providing the exact capabilities. What Is Cloud Contact Center As A Service? Call center, is essentially offering company and technology.

Contact Center 23

Contact Center Call Center call center solutions Interactive Voice Response 23

Dialer 360

OCTOBER 12, 2018

The contact center as service (CCaaS), a cloud-based consumer experience solution. It allows companies to utilize a call center provider’s software. This is an ideal option for several call centers, offering scalability as operational needs change. This is to run the cloud call center.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20