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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

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How The Right Call Center Solution Can Enhance E-commerce Sales?

Hodusoft

How The Right Call Center Solution Can Enhance E-commerce Sales? If you ask yourself, “Which sectors need call centers more than others?” So, the best option is to dial the customer care number and speak with a call center agent.

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Shared Call Center Solutions Creating Momentum for SMEs

Grupo Noa

Ideally, a firm that does not receive an excessive high volume of calls should go for shared call center route. According to Walker statistics, 81% of the customers view customer care service as the necessary determinant of a firm’s long-term success. A firm needs to leverage on that.

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Shared Call Center Solutions Creating Momentum for SMEs

Grupo Noa

Ideally, a firm that does not receive an excessive high volume of calls should go for shared call center route. According to Walker statistics, 81% of the customers view customer care service as the necessary determinant of a firm’s long-term success. A firm needs to leverage on that.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Contact Center workload management. Agent decision support.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

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Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

NobelBiz

The customer service industry has been changing to place the customer in the first place. Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. It can even employ voice analytics to obtain a better grasp of your customers’ annoyance.