Fonolo

APRIL 30, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 52

Contact Center call center professionals Education Call Center 52

pindrop

APRIL 22, 2020

With rapid changes occurring globally concerning how and where we work, call center professionals should consider the ways in which they are being targeted and if they are protected, even with their workforce taking and reviewing calls from home.

Call Center 69

Call Center call center professionals Wait times Interactive Voice Response 69

Outsource Consultants

APRIL 29, 2019

With deep and long-standing ties to the United States, Colombia boasts a workforce with very strong English-speaking skills ready to tackle call center operations. Colombia’s workers are highly-trained call center professionals that drive high productivity and overall customer satisfaction.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Call Center 59

TRUSTID

APRIL 24, 2019

It makes sense that having information upfront can help us make faster, more educated business decisions. So when it comes to identifying customers over the telephone channel, validating callers early in the authentication process works to the advantage of contact centers.

call center professionals 48

call center professionals Contact Center Education Engineering 48

Lumoa

APRIL 13, 2020

95.7% of call center professionals believe that customer satisfaction is the most important metric to follow. Voice-to-text has been found to be useful in a wide range of environments, such as in education and business. If you receive several hours of calls every day, it could take a person several years (!)

Feedback 83

Feedback Interactive Voice Response call center professionals Surveys 83

Nicereply

AUGUST 3, 2021

The Philippines has millions of college-educated call center professionals who speak fluent English, with accents that are easy for Americans to understand. If you need English-speaking agents, the U.S., India, and the Philippines are all good options, with South Africa emerging as an option as well.

outsourcing 98

outsourcing Accountability Business Process Outsourcing call center professionals 98

Callminer

JULY 30, 2020

To learn more about how call center reps can effectively handle customer complaints about poor customer service experiences, we reached out to a panel of customer service experts and call center professionals and asked them to answer this question: “How should call center reps address complaints about bad customer service?”.

Call Center 265

Call Center Customer Service Scripts Coaching 265

Comm100

NOVEMBER 14, 2017

Here’s a quick snapshot of some groups that you might want to add to your list: Worldwide Contact Center Professionals – Worldwide industry experts in customer contact strategies including CRM, BPO, direct marketing, managed services and call center industries with close to 32000 members! Active group with 20000 members.

Customer Service 44

Customer Service Morale Education Call Center 44