Outsource Consultants
NOVEMBER 29, 2021
By being proactive — and highlighting the benefits of remote work — leaders have been able to refine processes and technologies to supercharge their output. It’s important for call center leaders to proactively solve for the emerging challenges that exist (and will persist) in the future. Better Performance.
Beyond Philosophy
MARCH 2, 2016
New research reveals other important factors affect people’s emotional perception of your experience as well: where they live. They analyzed four million phone calls from 2013 to 2015. Their technology examined conversation and silence, ringtones and hold times. I’d love to hear your added insight in the comments below.
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Outsource Consultants
AUGUST 3, 2020
Educate — Knowledge is power, and equipping your agents with Knowledge Base and CRM technology gives them better intelligence to pinpoint customer challenges, with prior call history, previous transactions, and other useful information available on-demand. . Automate — Have you tested your own call center experience lately?
TeleDirect
JULY 13, 2022
Instead of going to see a healthcare provider in person, countless patients had their needs met through the help of a telehealth call center. This ended up being a game-changer for an enormous number of patients—many preferred the virtual experience. What’s the Latest in Telehealth Technologies?
TeleDirect
JULY 13, 2022
Instead of going to see a healthcare provider in person, countless patients had their needs met through the help of a telehealth call center. This ended up being a game-changer for an enormous number of patients—many preferred the virtual experience. What’s the Latest in Telehealth Technologies?
Outsource Consultants
FEBRUARY 4, 2021
Hope to implement new technologies fast. Want to avoid cookie-cutter call center technology. Better Customer Experience from Middle Market Call Centers. Top Security & Technology in the Middle Market. Let’s chat during a no-risk, no-cost consultation. Access to top BPO leadership.
Outsource Consultants
OCTOBER 9, 2019
In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for your customers. Technology investment. Don’t hesitate to consult with a customer experience expert , if it will help you take action sooner rather than later.
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